How does auto-renew work?
Auto-renew is when your amaysim mobile plan, long expiry plan or data-only plan automatically renews (recharges) at the end of your plan’s expiry period.
Each time a plan is added (or re-added) to an account, auto-renew is switched ON by default. This means you'll need to manually switch auto-renew off once a new renewal period has started if you do not want to renew your plan. This can be done at any point through the amaysim app or My amaysim.
- If you're a Prepaid customer we'll renew your plan by charging the plan cost to your selected payment method (e.g. a credit card, debit card or PayPal account) - if you have any amaysim credit in your account, we'll use that first and charge the remaining balance to your active payment method
- As a Postpaid customer, the renewal cost of your amaysim plan will be added to your monthly bill
If you’ve received a message that auto-renew for your plan has failed, don’t panic as it’s easy to get your plan back up and running.