If you're experiencing an issue with your service, or if you need support, please contact us first for timely help.
If something went wrong with your amaysim experience and you're unhappy with our products or service, you can register a formal complaint by emailing us. We'll investigate and try to resolve your matter as quickly as possible.
In your email, please provide:
- A description of your complaint
- Your full name
- Your amaysim mobile number
- The email address that you have registered with amaysim
For mobile and home internet complaints
For energy complaints
Or send us a written letter to:
PO Box R567
Royal Exchange NSW 1225