Are you Prepaid?
If you run out of the included data in your UNLIMITED plan, you’ll be switched to our casual data rate of 15.4c/MB, however you’ll only be charged this rate if you have additional credit in your account.
The UNLIMITED 1GB and UNLIMITED 5GB plans will not be switched to the casual data rate if you run out of data. In these instances you'll need to wait until your plan has renewed, or add a data top-up in order to continue using data.
Regardless of what UNLIMITED plan you're using, if you run out of data we recommend adding a data top-up (1GB/$10) - it’s easy and a much more cost effective way to continue using data.
Your data top-up will be added to your plan’s pool of data and will expire at the same time as your UNLIMITED plan.
Are you Postpaid?
To give you continuous access to data and help you avoid excess charges, instead of having to pay 15.4c/MB for excess usage, we’ll automatically add a 1GB top-up for $10 if you run out of your plans included data.
Data top-ups will expire at the same time as your UNLIMITED plan and if you use up your 1GB data top-up before your plan renews, we'll simply add another one so you can avoid any nasty bill blowouts.