What happens if my data runs out?

Quick answer

If you run out of the included data in your amaysim mobile or data-only plan and do not have any data stored in your data bank, we'll pause your data access and wait for your next steps.

If you want to continue using data, you can choose to add a data top-up ($10/1GB). If you're using an UNLIMITED mobile plan, you can also choose to renew your plan early (this will re-start your data allowance).

Alternatively, you can simply wait until your plan has renewed for a new 28 day period in order to access data again.

Note: If you're a Postpaid customer and run out of data, we'll automatically add a $10/1GB data top-up to your plan if you run out of your plans included data.

How can I check my data balance?

You can check your data balance through the home screen of the amaysim app, or by texting BAL to 568.

We'll send you data usage alerts through a combination of email and text messages to let you know when you've used up 50%, 85% and 100% of your combined data allowance, however as the messages can be delayed by up to 48 hours, the best option is to check your balance through the app.

Are you Prepaid? (Pay for your plan upfront)

If you run out of the included data of your plan and do not have any data stored in your data bank, we'll pause your data access and wait for your next steps. If you want to continue using data, you can choose to add a data top-up ($10/1GB) via the amaysim app. Data top-ups you choose to add, will be added to your plan’s pool of data and expire at the same time as your plan.

If you're using an UNLIMITED mobile plan, you can also choose to renew your plan early (this will re-start your data allowance).

Alternatively, you can wait until your plan has renewed for a new 28 day period in order to access data again.

Are you Postpaid? (Receive a bill each month)

To give you continuous data access, if you do not have any data stored in your data bank and run out of your plan's included data, we'll automatically add a $10/1GB to your account. Data top-ups will be added to your plan’s pool of data, expire at the same time as your plan, and be charged as part of your next monthly bill.

If you use up any 1GB data top-ups before your plan renews, we'll simply add another one so you can avoid any nasty bill blowouts.

How does Data Banking work?

Data Banking, otherwise known as data rollover, saves all the unused data from your previous renewal period, storing it in a ‘data bank’ ready for you to use whenever you run low on data.

For example, if your plan gives you 30GB of data each renewal, and you only use 10GB – when you next renew, the unused 20GB gets automatically saved in your data bank for later use.

Unlike other telcos who cap their data banks, your amaysim data bank has no limits on the amount of data it can store and no expiry period either, as long as you remain on your current plan.

This way, you’ll always be covered when you need a little bit extra to keep you swiping, scrolling and streaming

When will I use my banked data?

You'll always use your usual plan data first - this includes any bonus data or data top-ups that have been added to your account.

If you happen to use up your data balance before your plan renews, you'll begin using the stored data in your data bank to keep you going until your plan has renewed.

How can I check my balance?

You can check your data balance (including your specific data bank balance) via the home screen of the amaysim app.

What happens if I change plans?

If you decide to switch plans, your existing data bank balance will not be carried across to your new plan.

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