What happens if my data runs out?

Quick answer

If you exceed your plan’s included data and plan to continue using data, you can choose to renew your plan early (this will restart your data allowance) or add a data top-up to your account (1GB/$10).

We'll send you data usage alerts along the way through a combination of email and text messages to let you know when you've used up 50%, 85% and 100% of your data allowance.

What happens if I run out of data?

If you run out of the included data in your amaysim mobile or data-only plan, how you'll be charged will depend on the plan you're using.

Using an UNLIMITED plan

Are you Prepaid?

If you run out of the included data in your UNLIMITED plan, you’ll be switched to our casual data rate of 7.2c/MB, however you’ll only be charged this rate if you have additional credit in your account.

The UNLIMITED 1GB and UNLIMITED 5GB plans will not be switched to the casual data rate if you run out of data. In these instances you'll need to wait until your plan has renewed, or add a data top-up in order to continue using data.

If you exceed your plan’s included data and plan to continue using data, you can choose to renew your plan early (this will restart your data allowance), or add a data top-up to your account (1GB/$10).

Any data top-ups that are be added to your plan’s pool of data and will expire at the same time as your UNLIMITED plan.

Are you Postpaid?

To give you continuous access to data and help you avoid excess charges, instead of having to pay 7.2c/MB for excess usage, we’ll automatically add a 1GB top-up for $10 if you run out of your plans included data.

Data top-ups will expire at the same time as your UNLIMITED plan and if you use up your 1GB data top-up before your plan renews, we'll simply add another one so you can avoid any nasty bill blowouts.

Using a data-only plan

Are you Prepaid

If you run out of the included data from your selected data-only plan, you’ll be switched to our casual data rate of 7.2c/MB, however you’ll only be charged this rate if you have additional credit in your account.

If you exceed your plan’s included data and plan to continue using data, you can choose to renew your plan early (this will restart your data allowance), or add a data top-up to your account (1GB/$10).

Any data top-ups that are added will expire at the same time as your data plan.

Are you Postpaid

To give you continuous access to data and help you avoid excess charges, instead of having to pay 7.2c/MB for excess usage, we’ll automatically add a 1GB top-up for $10 if you run out of your plans included data.

Data top-ups will expire at the same time as your data plan and if you use up your 1GB data top-up before your plan renews, we'll simply add another one so you can avoid any nasty bill blowouts.

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