How do UNLIMITED mobile plans work?

Quick answer

Our suite of UNLIMITED mobile plans make choosing a mobile plan simple and include unlimited standard talk and text and heaps of data for use Australia-wide, just choose your data and you’re ready to go!

What features do UNLIMITED plans include?

UNLIMITED plans are great value Prepaid plans that are free from lock-in contracts . Simply choose your data allowance (1GB, 2.5GB, 5GB, 15GB or 20GB) and you're ready to go.

You’ll also enjoy the following:

  • UNLIMITED Standard calls, SMS and MMS to mobiles & landlines in Oz.
  • UNLIMITED Calls to 13 & 18 numbers and Voicemail.
  • All UNLIMITED plans last for 28 days and are set to automatically-renew by default.

UNLIMITED plans include unlimited standard international talk and text to 10 countries, as well as unlimited standard international sms and mms to a further 22 countries.

The UNLIMITED 15GB and UNLIMITED 20GB plans include an additional 300 minutes of standard international calls to even more countries, so you can stay in touch with friends and family overseas.

The exception to this are the UNLIMITED 1GB and UNLIMITED 2.5GB plans which do not include international talk and text and will be charged at our low cost international rates for any international usage.

Powered by the Optus Mobile Network, which covers 98.5% of the Aussie population. If you’re in an area that doesn’t support Optus 4G Plus coverage or you don’t have a 4G compatible device, your service will simply drop back to the 3G signal.

How can I get an UNLIMITED plan?

If you're looking to join amaysim, the easiest way is to order your SIM online. There’s no charge for the SIM and you’ll simply pay for your chosen UNLIMITED plan upfront.

You also have the option to purchase an amaysim SIM for $2 from our range of retail stores that includes Coles, Woolworths, Australia Post, 7-Eleven and more. Once you’ve purchased your SIM, head to the activation page, enter your 13-digit SIM number and select your chosen UNLIMITED plan to begin the signup process.

You can also purchase a $10, $30, $40 or $50 Starter Pack SIM from these same stores. When you go to activate the SIM, you'll be able to select your chosen UNLIMITED plan at the corresponding price point

Already with amaysim?

Easy! You can switch to an UNLIMITED plan at any point.

What happens if my data runs out?

We'll send you data usage alerts via email and text message to let you know when you've used 50%, 85% and 100% of your data allowance.

It can take up to 48 hours for these messages to send, so we recommend keeping an eye on your balance using My amaysim, the amaysim app, or by simply texting BAL to 568.

Are you Prepaid?

If you run out of the included data in your UNLIMITED plan, you’ll be switched to our casual data rate of 15.4c/MB, however you’ll only be charged this rate if you have additional credit in your account.

The UNLIMITED 1GB and UNLIMITED 2.5GB plans will not be switched to the casual data rate if you run out of data. In these instances you'll need to wait until your plan has renewed, or add a data top-up in order to continue using data.

Regardless of what UNLIMITED plan you're using, if you run out of data we recommend adding a data top-up (1GB/$10) - it’s easy and a much more cost effective way to continue using data.

Your data top-up will be added to your plan’s pool of data and will expire at the same time as your UNLIMITED plan.

Are you Postpaid?

To give you continuous access to data and help you avoid excess charges, instead of having to pay 15.4c/MB for excess usage, we’ll automatically add a 1GB top-up for $10 if you run out of your plans included data.

Data top-ups will expire at the same time as your UNLIMITED plan and if you use up your 1GB data top-up before your plan renews, we'll simply add another one so you can avoid any nasty bill blowouts.

Renewing & Recharging

By default your UNLIMITED plan will look to automatically renew (recharge) every 28 days.

For Prepaid customers, this can remain a seamless process if you link a payment method to your account, as this allows your UNLIMITED plan to automatically recharge at the end of your 28 day plan period.

If you're Postpaid, your plan will also look to automatically renew by default and you'll find the renewal charge for your UNLIMITED plan when you receive your monthly invoice.

If you do not want your plan to renew automatically, you can switch auto-renew off at any point.

Recharging using vouchers (Prepaid only)

amaysim recharge vouchers are available in thousands of stores around Australia including Coles, Woolworths, Australia Post, 7-Eleven and more.

If you're recharging using vouchers, remember to purchase a voucher that's the same value as the plan you're trying to recharge.

E.G - If you're looking to recharge UNLIMITED 10GB, you'll need to purchase a $40 voucher and follow the steps to convert the credit to your chosen plan.

How can I use additional services?

To use additional services such as Premium SMS, International Roaming or to make an international call or SMS to a country that's not included in your UNLIMITED plan:

  • For Prepaid customers, you'll need to make sure you have additional credit in your account to cover the cost of these services.
  • For Postpaid customers, you'll be able to use these services and will find any additional charges on your next monthly bill.

Changing Plans & Cancelling

Changing to an UNLIMITED plan

There are no fees involved with plan changes at amaysim and you can change your plan at any point.

Cancelling your UNLIMITED plan

You can cancel your UNLIMITED plan at any time with no fees involved. If you're looking to cancel your amaysim account, here's some more information on the cancellation process.

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