ACCESSIBILITY & DISABILITY SUPPORT INFORMATION
amaysim is dedicated to providing a mobile service that encourages inclusivity for all and in this guide you’ll find information regarding our accessibility initiatives.
amaysim endeavours to comply with the current version of the W3C Web Content Accessibility Guidelines (WCAG) standard. While every effort is made to ensure content is accessible, we always welcome feedback.
If you're encountering web accessibility issues, please contact us.
amaysim is able to offer large font billing to customers upon request.
The large font bill will be sent to the same email address linked to your amaysim account. Alternatively, a physical copy can be sent out via the post. If you’d like to request a large font bill or payment receipt, please contact our customer service team.
Need a bill reprinted in large format?
Reprints of past bills can be re-issued in large font format by contacting us.
As the account holder, you can give verbal authorisation for amaysim to discuss details with a translator or third-party interpreter service. The account holder must provide their name, address, date of birth, phone number before handing the call over to the third party.
Alternatively, you can appoint an Advocate or Authorised Representative to deal with us on your behalf by filling out an Authorised Representative Form (PDF)
We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative for your account, however you’ll need to forward a certified copy of the Power of Attorney or Guardianship Order along with the form that you send in.
If you are deaf, or have a hearing or speech impairment:
For more information, please visit - communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service