Moving home

During the 3-month trial period, you cannot transfer your NBN service to a new address.

Outages

We’ll be unable to notify you about any outages. Visit our NBN Outage page for the latest information on any service interruptions.

Fibre Upgrade

Unfortunately, Fibre Upgrades are not available during the 3-month trial period.

We value your feedback! Let us know what you think by emailing nbn.trial@amaysim.com.au. You can also share your thoughts through surveys sent to you via email.

We use your feedback to improve our services and provide a better experience for our customers.

Only customers invited by amaysim via email are eligible to participate in this trial. Register your interest here to stay informed about our next offers and the official launch.

If you have an NBN-compatible modem that’s not locked to your existing carrier, you may not need to buy one. Keep your modem and your Wi-Fi password. We’ll provide advice to help you set it up.

Check modem compatibility.

You will need:

A WiFi modem

You can use your existing NBN-compatible modem, if it is not locked to your current carrier.

Is my WiFi modem compatible with amaysim NBN?

If your modem previously worked on the NBN network, then it will likely work with amaysim NBN.

NBN supplied equipment

NBN supplied equipment is needed depending on your NBN technology.

Do I need an NBN connection box? Depending on your technology type, you may need a connection box. More detail can be found in our NBN connection box guide.

No way. You can leave us anytime without penalty. We’ll miss you but you can change or cancel your NBN plan whenever you want. You won’t find any lock-in contracts here.

Looking to change your plan?

You can change your plan once a month using My amaysim.

If work is required at your premises to install NBN, you'll be able to schedule an appointment with an NBN technician after your purchase.

A New Development Charge (NDC) is a one-off $300 fee that applies to new housing developments as identified by the NBN. This may also include new homes connecting to NBN for the first time.

This fee is dictated by, and goes to NBN Co. To avoid any bill-shock, the NDC will be clearly displayed when you check your address on our website, before you hit confirm on your order.

amaysim does not include a home telephone service nor does it support landlines. On the plus side, if you have a mobile plan with us, you’ll save $10 a month on your NBN plan.

Additional Service $10 Credit: After their first 6 months, customers who have an amaysim SIM Plan, in addition to their NBN plan, will receive a $10 discount on their nbn plan fees for as long as they retain that active amaysim mobile service. One discount per customer. Not available with any other offer unless specified. Discount is forfeited if customer cancels their amaysim SIM plan.

When you type in your address into our Service Checker, we will advise which nbn technology is connected to your home. But what does that actually mean? Here are the four main types of technology explained.

FTTP: Fibre to the Premises

FTTP is where the optical fibre line runs directly into your premise or house.

FTTN: Fibre to the Node

FTTN is where the optical fibre line runs to a point on your street, then an existing copper network connects it from that point on to your home.

FTTB: Fibre to the Building

FTTB is common in units, apartments and commercial buildings where the optical fibre runs to a central point within the building, then an exisiting technology (copper or ethernet) connects it from that point on to each unit.

FTTC: Fibre to the Curb

FTTC is where the optical fibre runs to a telecommunications pit or pole near your home, then an existing copper network connects it from that point on to your home.

HFC: Hybrid Fibre Coaxial

HFC is used where an existing ‘pay TV’ or cable network is used to make the final part of the connection to your home from the nearest fibre node.

No, it doesn’t use CGNAT at this stage to deliver our home internet service, no need to opt-out!