amaysim NBN Buying Guide: How to Pick the Right Plan for Your Home

Our NBN plans come with no lock-in contracts, unlimited data across all six speed tiers (Fair Go Policy applies), a bundle discount for amaysim mobile customers after the first six months, and a 30-day satisfaction guarantee for new amaysim NBN customers.

This amaysim NBN buying guide walks through each of those things clearly, so you can work out whether it's the right fit, and if it is, which plan to choose.

One thing to know upfront: our NBN plans are BYO modem. That means if you already have an NBN-compatible modem from your current provider and it isn't locked, you can typically bring it across. And if you need to buy one, you get to choose hardware that actually suits your setup rather than accepting whatever a provider bundles. Either way, you get the flexibility.

Before you go further: check if amaysim NBN is available at your address

Availability depends entirely on your address. So does your connection type, which affects which speed tiers are open to you and what modem you'll need.

You can have fibre running to the building (called FTTB), curb (FTTC), node (FTTN), premises (FTTP), or something called Hybrid Fibre Coaxial (HFC).

Check your address here before you read any further. It takes thirty seconds and tells you both whether amaysim NBN is available and which technology is connected to your home.

A good reason to check before you read on: our NBN plans page filters the available speed tiers based on your connection type. So, the options you'll see depend on your address. Checking first means you're only reading about plans that are available to you.

Which speed tier do you need?

Speed tier is the first thing you need to choose. Different households may need different speeds, depending on what you use the NBN for.

This plan can suit...	Speed tier
1-2 people – basic streaming, general browsing and shopping	NBN 25
2-3 people – HD video streaming and video calls from home	NBN 50
3-5 people – HD streaming, gaming, faster downloads	NBN 100
5+ people – 4K video streaming, fast downloads available and serious gaming	NBN 500
5+ people – as above, with even faster downloads, serious gaming	NBN 750
5+ people – ultrafast downloads, faster upload speeds, and multiple high-demand devices	NBN 1000

One important note on the top three tiers: NBN 500, NBN 750 and NBN 1000 are only available on FTTP and HFC connections. If your address is on an FTTN, FTTC, or FTTB connection, your maximum available plan amaysim’s NBN 100 plan. The address checker will tell you which connection type you have.

Actual speeds may vary – check the typical busy period upload and download speeds available for each plan.

Having said that, if your address is on FTTN or FTTC and you'd like access to the higher speed tiers, it may be worth checking whether you're eligible for a fibre upgrade.

Eligible customers at eligible premises can upgrade their connection to FTTP (which unlocks NBN 500, 750 and 1000) at no cost for standard installation, when signing up to one of those plans. When you check your address, it will show whether a fibre upgrade is available at your address.

If additional work is required beyond the scope of a standard installation, you’ll need to hire a private technician at your own expense. See our page about fibre upgrades for more information on standard installations.

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What to know about bringing your own modem

amaysim doesn't supply or sell modems, so you'll need to bring your own. If you're already on the NBN with another provider and your modem isn't locked to them, you can typically use the same modem with amaysim.

For most customers, switching is straightforward. There’s a brief outage which is usually around 15-30 minutes on connection day while the service activates, and then it works automatically. For some modems, you may need to update a few settings, but our support team can usually help with this.

See how it works to check your modem compatibility.

If you do need to buy one, you get to choose exactly the hardware that suits your setup (rather than accepting whatever a provider decides to bundle).

For connection types: most standard NBN-compatible modems will work across all technology types, but it's worth checking before buying.

For NBN 500 and above, a Wi-Fi 6 router (also called 802.11ax) is worth considering; older hardware may not be able to deliver the full speeds those tiers offer to your devices.

We recommend using a modem no older than five years. If yours is older than that and you're experiencing connection issues, that's a reasonable first thing to check before assuming it's a plan or network problem.

The bundle discount – not just an intro offer

Like many NBN providers, amaysim offers a standard introductory discount on plan fees for the first six months. After that, the price reverts to the standard or bundle rate.

After the first six months, if you have an active amaysim SIM plan, you’ll receive an ongoing $10/month discount on NBN plan fees. You’ll keep your bundle discount for as long as you have an active NBN plan and mobile service with amaysim.

For full current pricing, the NBN plans page has the bundle and standard rates for each tier.

Not sure? You’ll get a 30-day satisfaction guarantee

If you’re a new customer connecting to amaysim NBN for the first time and the service doesn't meet your expectations, you have 30 days to cancel and receive a refund of your first month's plan fees.

The refund covers plan fees only; any promotional credits or offers on your account aren't included.

To invoke the guarantee, you need to contact amaysim before disconnecting or transferring your service – by phone, through the My amaysim app, or via live chat. The guarantee is available once per customer per residential address.

Pair that with the month-to-month structure – no lock-in contract, no exit fee after your first 30 days. If it works, you stay. If it doesn't, you're not stuck.

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Getting help when you need it

amaysim has a dedicated NBN support phone line for technical troubleshooting that’s open 8am-8pm everyday, with reduced hours on public holidays (10am-6pm).

That's alongside live chat and email. You can also use the My amaysim app for 24/7 self-service, where you can manage your plan, check your service status, update your payment details, and download invoices without needing to contact anyone.

Is amaysim NBN right for your household?

The honest answer depends on your situation.

If a bundled landline or included modem is a priority

amaysim may not be the right fit. There’s no landline service included with any amaysim NBN plan, and we don’t supply modems, you need to bring your own. If you can’t work around either of those, consider a provider whose models includes them.

If you're already an amaysim mobile customer

The bundle discount you receive after the first six months means amaysim NBN is the obvious next step if you're already on amaysim mobile. Your bundle price is ongoing once your intro pricing ends, and you're managing one provider.

If you're switching NBN providers and want great value

amaysim's month-to-month structure and 30-day guarantee make the move easier. There are no contracts to exit, no modems to return, and no lock-in periods to wait out.

amaysim has been recognised by Finder in their 2026 Finder Customer Satisfaction Awards as a Loved Brand, a Trusted Brand, and was recognised for Value, Reliability and Quality Service. We were named a Recommended Brand.

So, if you’ve been burned by a provider before and want to try without commitment, you’ve come to the right place.

If you're ready to take the next step, explore our NBN plans for full pricing and plan details for all six speed tiers. Our how it works page explains the connection process from address check to activation day.