If you are in Australia, during the transfer, there may be a period of up to 2 minutes where you will be unable to use outgoing calls, texts and data. Incoming calls, texts and data, as well as emergency calls to Triple Zero, will not be affected.

If you are overseas, your will still be transferred to the prepaid payment option. There may be period of up to 2 minutes where you will be unable to use outgoing calls, texts and data when your service is transferred from postpaid to prepaid while outside of Australia.

If you’re roaming, your roaming packs and it’s inclusions will be otherwise unaffected. If you experience issues, you can message us at any time to resolve your roaming issues.

Yes. Your account will move from the postpaid payment system to the prepaid payment option which means which means you will pay in advance for your services going forward. Depending on your transfer date, your prepaid services may renew on different days.

After you are transfered to the prepaid payment option, each of your services will be renewed, charged and invoiced separately. You can find invoices for each of your services in my amaysim or the amaysim app.

If you have your smart watch linked to your mobile phone plan, it will be disconnected the day before your account is transferred to the prepaid payment system. Once the transfer has been completed, Number Link can be set up again to link your compatible smart watch to your phone plan. For more details on how to reconnect your smart watch, please see the Number Link setup guide.

No. You’ll still be using the same amaysim network, powered by Optus.

Yes. You’ll be able to see your usage history in the amaysim app or My amaysim after the transfer has occurred.

After your account is transferred to the prepaid payment option, you will begin paying for your long expiry plan in advance from your next renewal. The service will continue to operate. Any renewal cost incurred before the transfer, will be added to your last postpaid bill. The service will continue as per its existing expiry schedule.

After your account is transferred to the prepaid payment option, you will begin paying for your 7-day expiry plan in advance from your next renewal. The service will continue to operate as per its existing expiry schedule.

In the postpaid payment system your billing date is the day of the month a bill is created. The bill captures the renewals that occurred in the previous month and any extra charges you may have incurred. You typically have 14 days from the billing date to pay this bill.

Your renewal date is the date when we refresh inclusions for your plan. You can see it in my amaysim or the amaysim app for your plan. The renewal cycle could be 28 days, 7 days or longer based on the plan you've purchased.

Your renewal date will now be the date payment is taken. 

Because you pay up front, if your payment fails, your service will be paused. This means you won’t be able to make outgoing calls, send texts or use data until payment is successful.

If this happens, you can easily resolve failed payments in a few simple steps in My amaysim or the amaysim app.

Yes! Once you’ve been moved to the prepaid payment option, you can renew at any time – or ‘renew early' – to reset your data allowance and keep your service active.

Yep. If you haven’t already set it up, you can add a payment method and enable auto-renew in the amaysim app or My amaysim. This will ensure that your plan is automatically renewed.

International calling rates won’t change but you may need to add credit up front to call certain destinations.

If your plan includes international calls you already have unlimited standard calls and texts to 42 or 28 international countries from Australia (depending on which plan you are on), subject to our Fair Go Policy. International Countries are listed here.

If your plan doesn’t include standard international talk & text, or if you want to make a call to a country that’s not included in the list, you will need to pre-purchase additional credit. Calls and texts will be charged at our international rates.

Your voicemail will continue to work and should stay the same. We advise that you make sure to save your voicemail messages before your transfer date just in case they are deleted in the transfer.

Nope! Your SIM will continue to work after the transfer.

Yes. Our plans are prepaid which means you pay up front and we have no lock-in contracts. If you don’t want to stay with amaysim, you can cancel your service or transfer to another provider.

Note: by cancelling your service, you may lose your phone number. If you want to keep your phone number, it’s best to port it to another provider.

Your credit will also be carried over during the transfer to the prepaid payment method. The credit amount will be distributed equally amongst all your active services automatically.  

If you would like to redistribute your credit after your transfer, please contact CSC on 1300 808 100.

At the end of your renewal period, your renewals will cease. You will not be able to use data, make calls or send texts until you renew your plan again. If you continue without renewing, your phone number will remain active with amaysim for 365 days before it expires.

Yes, after you are transferred to the prepaid payment option vouchers may be redeemed in my amaysim or the app loaded before prepaid renewal takes place. We recommend using preferred payment methods listed here.