We’ve put together a quick guide to help you check your payment arrangement.

Recently I was chatting to a friend who was convinced he was on a prepaid plan, but couldn’t explain why he received a bill from his telco. Upon closer inspection we found that he was actually postpaid. Now before you laugh I’ve come to realise that thinking you’re prepaid is a fairly common assumption many customers make when they move to a plan with no lock-in contracts. So I’ve put together a quick guide to help you check your payment arrangement.

Which payment option is best for you?

As you probably know, our mobile phone plans come either Prepaid or Postpaid. Prepaid lets you stay in control of your spend because you pay for your plan upfront every month. With Postpaid mobile phone plans you receive a bill for your previous month’s usage, but on the upside you don’t have to worry about running out of credit or data. Any extra spend is simply added to your monthly bill.

Which one are you?

Now for the six million dollar question: how do you know which one you are?

  1. Simply log into my amaysim online or with our app for iPhone or Android
  2. Go to the ‘My Payments’ tab
  3. Your payment option – Prepaid or Postpaid - will now be revealed at the top of the screen

If you’d like to change your payment arrangement, you can do so easily by using either My amaysim to go from prepaid to postpaid or start a LiveChat to go from postpaid to prepaid. Just note that if you’re moving from prepaid to postpaid you may need to pass a credit check and set-up a valid payment method such as credit/debit or direct debit when you make the switch. Also, a word of advice from someone that’s made the switch from prepaid to postpaid – check your data usage regularly. You’ll get alerts when you’re nearing the end of your data but it’s good to stay on top of your use to avoid any surprises at the end of your billing cycle.

So there you go. Now you know how to find out whether you’re prepaid or postpaid. If you have any billing questions head to our handy billing help and support section. If there’s an aspect of your account making you go hmmm let me know in the comments and if it’s popular enough I’ll take a look at it in my next blog.

Simon – amaysim’s billing guy


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