How do I transfer my number to amaysim?

When you join amaysim, you'll be asked if you want to keep your current mobile number. Once you've selected that you want to keep your existing number, you’ll be prompted to enter the following details:

• Your current mobile number.
• Select whether your existing number is Prepaid or Postpaid (month to month) with your current provider
• Your date of birth (if you’re Prepaid) or your account number (if you’re Postpaid).

Most transfers are completed within a few hours, however the process may fall into the next business day if the transfer is initiated outside of the porting hours listed below, so try to avoid starting your number transfer on a Saturday evening, as it won't start until 8am the following Monday.

• Monday to Friday: 8am - 8pm (AEST)
• Saturdays: 10am - 6pm (AEST)
• National Public Holidays: Closed (transfers are not processed on public holidays)

During the transfer you can continue to use your current providers SIM. Once it stops working, your amaysim SIM is in the process of being activate and means you can insert the amaysim SIM into your device.

There may be a short period of service interruption, but your service should become active by 8pm at the latest on that day.

Starting the transfer is easy and once you've received your SIM, simply log in to My amaysim with your amaysim number and password and click Start Number Transfer to begin the transfer process.

You'll need to authorise the number transfer by entering a six-digit code which will be sent to your number via SMS. Please keep your phone handy and leave your original SIM in your phone, as the transfer will only kick-off after the code has been successfully verified.

You can start the transfer at any time, however, transfers will only become active between 8am - 8pm (AEST) Monday to Friday and 10am - 6pm (AEST) on Saturday.

Once the transfer is in flight, it cannot be stopped or cancelled.

If you get stuck, or need a hand kicking off your number transfer, please reach out, as we'll be more than happy to give you a helping hand.

During the transfer you can continue to use your current provider's SIM. Once it stops working, that’ll mean your amaysim SIM is in the process of being activated and you'll need to insert your new amaysim SIM into your device. There may be a short period of service interruption but your service should become active by 8pm on that day.

Once the transfer is complete, your number will be automatically cancelled with your previous provider.

Note: Sometimes account details don't match and transfers can fail. If your transfer has failed, don't panic as we've got a step by step guide on how you can complete the transfer process.