How do I transfer my number to amaysim?

When you join amaysim, you'll be asked if you want to keep your current mobile number. Once you've selected that you want to keep your existing number, you’ll be prompted to enter the following details:

• Your current mobile number.
• Select whether your existing number is Prepaid or Postpaid (month to month) with your current provider
• Your date of birth (if you’re Prepaid) or your account number (if you’re Postpaid).

Most transfers are completed within a few hours, however the process may fall into the next business day if the transfer is initiated outside of the porting hours listed below, so try to avoid starting your number transfer on a Saturday evening, as it won't start until 8am the following Monday.

• Monday to Friday: 8am - 8pm (AEST)
• Saturdays: 10am - 6pm (AEST)
• National Public Holidays: Closed (transfers are not processed on public holidays)

During the transfer you can continue to use your current providers SIM. Once it stops working, your amaysim SIM is in the process of being activate and means you can insert the amaysim SIM into your device.

There may be a short period of service interruption, but your service should become active by 8pm at the latest on that day.

Starting the transfer is easy and once you've received your SIM, simply log in to My amaysim with your amaysim number and password and click Get Started to begin the transfer process.

In order to protect our customers from unauthorised ports, an additional identity verification process is used to verify the identity of the person making a porting request, prior to the mobile service number being ported. You'll need to authorise the number transfer by entering a six-digit code which will be sent to your number via SMS.

Please keep your phone handy and leave your original SIM in your phone, as the transfer will only kick-off after the code has been successfully verified.

You can start the transfer at any time, however, transfers will only become active between 8am - 8pm (AEST) Monday to Friday and 10am - 6pm (AEST) on Saturday.

Once the transfer is in flight, it cannot be stopped or cancelled.

If you get stuck, or need a hand kicking off your number transfer, please reach out, as we'll be more than happy to give you a helping hand.

During the transfer you can continue to use your current provider's SIM. Once it stops working, that’ll mean your amaysim SIM is in the process of being activated and you'll need to insert your new amaysim SIM into your device. There may be a short period of service interruption but your service should become active by 8pm on that day.

Once the transfer is complete, your number will be automatically cancelled with your previous provider.

Note: Sometimes account details don't match and transfers can fail. If your transfer has failed, don't panic as we've got a step by step guide on how you can complete the transfer process.

Fraudulent and illegal mobile number porting is when your personal details are used to “port” or transfer your mobile number from one provider to another without your consent.

If you suspect your number has been illegally ported, you should immediately.

• Report the activity scams or suspicious activity you’ve come across to the Australian Federal Police or the relevant State or Territory Police;
• Report any suspicious activity to Scamwatch and the Australian Cybercrime Online Reporting Network;
• Contact your bank ASAP to see whether scammers have accessed your bank account. As you won’t have access to your mobile phone number if the number is ported across, any verification codes sent to your mobile phone by your bank for things such as bank transfers, may be accessible by the scammer, so it’s important to update your bank of the situation and advice of any fraudulent transactions;
• As the scammer may have access to social media profiles, email accounts and banking details. You should change the passwords for all your important online accounts, including social media, banking and other accounts which personal information

tips on protecting your details & preventing illegal number transfers

• Ask your bank to set up a secret pin number or password that only you know, to identify yourself when you contact them
• Be cautious about listing and mentioning your mobile number online
• Check your social media profiles to ensure your mobile number is hidden from public viewing
• Remove your birthday from public view on social media.
• Create strong passwords for your online accounts and use different passwords for different accounts. If you have lots of online accounts, consider using a password manager such as LastPass
• Wherever possible, use two-step verification to log in to your online accounts. Two-step verification is when you are sent a verification code via SMS or email that needs to be entered before you can log in to an account
• Keep your personal email inbox clean. Delete phone bills, bank statements and other emails that may include personal information. If your email account is compromised, you can minimize the risk of scammers obtaining sensitive information