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Getting to grips with your amaysim bill

02 Jun 2015
Simon - amaysim blogger


amaysim's customer guy

Whoever said “ignorance is bliss” clearly never got hit with a case of bill shock.

The best way to stay in control of your amaysim service is to get to know your usage habits and understand your monthly bill. Pull out your most recent bill so we can go through this together.

Only Postpaid customers get bills

It’s easy to tell the difference between Prepaid and Postpaid – Prepaid customers pay for their amaysim service before they use it, and Postpaid pay afterwards.

We’ll send Prepaid customers an invoice every time your plan renews or you purchase a new product. You’ll need additional credit to pay for anything that isn’t included in your monthly plan. In that sense, you’re more in control of how much you spend when you’re Prepaid.

Only Postpaid customers will receive a monthly bill, and it’ll cover all the charges that you’ve racked up in the past month – regardless of whether they’re included in your monthly plan or not.

A glossary for your bill

You’ll see at the top of your bill a number of different (but similar) terms. It’s important that you understand them so you know what exactly you’re paying for:

  • Bill period: all charges from this period will appear on your current bill.

  • Bill issue date: this is when you should have received your monthly bill.

  • Last month’s amount: the amount you paid for your previous bill.

  • This bill’s amount: all the charges you’ve racked up in this billing period.

  • Total due: the total payment due, with the payment date in the orange box next to it.

It’s not unusual for ‘This bill’s amount’ and the ‘Total due’ to show different amounts. If the Total due is a larger amount, then that means there could be some unpaid charges from your previous bill. If it’s smaller, then you might have had some extra credit from a promotion or even Refer a Friend in your account that’s gone towards this month’s payment.

Included and excluded value

Further down, you’ll see all the separate charges on your account from the most recent billing period. If you’ve got more than one service on your account (for example, you might be on UNLIMITED 55GB but also grabbed a 1GB Data Pack to last you the month), they’ll appear on the same bill.

We then separate each service by Included Value and Excluded Value.

Included Value

This refers to all the services that are included in your amaysim mobile plan or data pack. On your bill, we’ll break down how much of your plan’s inclusions you chipped away at last month.

Excluded Value

No surprises here – these are the services that aren’t included in your mobile or data plan. So if you’re on UNLIMITED 55GB and go over your data limit, or you make some international calls, the charges for these additional services will appear in your next bill on top of the plan’s $40 price. It’s really easy to rack up additional charges when you’re Postpaid, so we recommend that you keep an eye on your mobile usage throughout the month so you don’t blow your budget. You can do this a number of ways:

  • Track your usage in My amaysim or with our free amaysim app for Apple and Android;
  • Pay attention to our data usage alerts – we’ll let you know when you hit 50%, 85% and 100% of you plan or Data Pack’s data inclusions via email and text message (it can sometimes take up to 48 hours for these messages to send);
  • Text ‘BAL’ to 568 to see how much of your plan’s inclusions you’ve got left.

You should also know exactly what is and isn’t included in your plan so you don’t find any nasty surprises on your next bill. Check out the Plans and Pricing section of Help and Support for a detailed breakdown of each amaysim plan and its inclusions.

That’s basically all there is to reading your monthly bill. Have any more questions about your bill? Let me know in the comments below and I’ll try my best to help you out.


Simon - amaysim's billing guy


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Pixel 5

Google Pixel 5: Everything we know so far

13 Aug 2020

Fresh on the heels of the Pixel 4A being announced, the hype train for the Google Pixel 5 is now well and truly underway.

After months of speculation about whether the Pixel 5 launch would be pushed back, Google put much of this chatter to rest by providing a sneak peak of the Pixel 5 during the recent launch of the Pixel 4A.

Last years flagship device, the Pixel 4, was a phone full of potential. As we've come to expect from the Pixel series, it featured an incredibly powerful camera, however its average battery life, held it back from being a serious contender for phone of the year.

While the Pixel 4 had its flaws, it was still a really good phone overall, and it will interesting to see how this years model, stacks up against other flagship models from 2020 such as the Samsung Galaxy S20 and Apple's highly anticipated iPhone 12.

With all this said, we wouldn't count Google out from delivering something special and with such a positive early response to the Pixel 4A, perhaps 2020 will prove to be the year of the Pixel.

To help bring you up to speed on what Google has in-store with this years flagship Pixel device, here's everything we know so far about the Pixel 5.

at a glance: rumoured Google Pixel 5 features

  • Expected October release
  • 5G connectivity
  • Android 11
  • New camera features; Adjustable Flash, Motion Blur & Audio Zoom
  • 120Hz refresh rate
  • Qualcomm Snapdragon 765G

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    Expect 5G

    It's widely expected the Pixel 5 will include 5Gconnectivity.

    The feature was all but confirmed in early August with the announcement of the Pixel 4A, where Google teased two new 5G devices, the Pixel 5 and a 5G version of the Pixel 4A, both of which are set to be released during the final quarter of 2020.

    Release Date

    Since the phone’s inception back in 2016, Google has remained incredibly consistent with their release schedule for the flagship Pixel series, with all previous launches taking place in October. This trend is set to continue, after a leak surfaced from a Google affiliated website in France, claiming the Pixel 5 will be available for pre-order from October 8.

    Android 11

    This shouldn’t come as too much of a surprise, since a beta version of Android 11 is already available for public download, however it’s expected the Pixel 5 will be the first device to don the latest Android software straight out the box.

    Some of the expected improvements and features of Android 11 include a new media player widget, easier ways to control smart home devices using your phone, a new power button menu and refinements to the messaging system and conversation bubbles.

    Pixel 5 Render
    Image Credit: Google

    Design & Display

    Last year Google teased images of the Pixel 4 in the months leading up to its official launch. This time round, the only confirmed sighting of the Pixel 5 has been the side image (seen above) which Google teased during the launch of the Pixel 4A.

    Outside of this image, there have been a number of different leaks floating about which have helped paint a picture of what this years phone might look like.

    Like the Pixel 4, it's expected the Pixel 5 will feature an OLED panel, with a matte glass finish on the back and full HD/QHD resolution. According to Front Page Tech who gained access to an early Pixel 5 prototype, a forehead bezel on the front side of the device is also expected to remain.

    In terms of refresh rate, last year we got to enjoy a smooth 90Hz experience with the Pixel 4. However with Samsung (and others) already making the jump to 120Hz and Apple reportedly looking to do the same with the iPhone 12, it will be interesting to see if Google sees this as an important feature upgrade and whether they'll look to roll out a 120Hz refresh rate with the Pixel 5.

    A Mighty Fine Camera

    While earlier leaks suggested the Pixel 5 would include a triple-lens camera on the rear of the device, more recent leaks suggest Google will once again opt for a two camera setup on the back.

    The quality of images with the Pixel 4 were outstanding, so it's not as if this should be a concern. For some though, the added flexibility of a third, wide angle lens, would of been the cherry on top, for a camera that many consider one of the top-tier mobile phone cameras.

    With that said, Google doesn't appear to be standing still, instead opting to fine-tune the Pixel's two-camera setup by adding new features.

    Expected new features include an adjustable camera flash, a new motion blur feature and the introduction of audio zoom, which will allow you to zoom in when recording video to help you capture audio more precisely.

    Long story short, it looks like we're in for a treat with this years camera setup.

    Under The Hood

    In the past, Pixel devices have typically featured the best Qualcomm chip available, which this year would be the Snapdragon 865 Plus. With the Pixel 5, this might not be case, with an inside scoop from 9to5Google suggesting the phone may be shipped with a Snapdragon 765G processor.

    The Snapdragon 765 is more of a mid-range chip, unlike the high-end Qualcomm Snapdragon 865 which powers the latest Samsung phones. This would suggest slightly less processing power than some of its competitors. With that said, the 765 is obviously no slouch and will still pack a solid punch in terms of performance.

    In terms of RAM, while it hasn't been a huge strength of the Pixel series in the past, there should be improvements on this front, with the Pixel 5 set to include 8GB of RAM in comparison to last years 6GB.