I’m having trouble sending an SMS
There could be a number of reasons for not being able to send SMS, however the most common reason is not having enough credit.
If you’re still having issues after checking your balance, you'll need to head to our coverage hub to check if there’s a tower upgrade or maintenance work in your area.
Trying to send an international SMS ?
Please ensure you have entered the mobile number in the below format:
- Press + (on most mobile phones the + symbol is located on the * or 0 button)
- Enter the country code of the number you're trying to message.
- Enter the mobile number (remember to remove the first 0 if the number starts with 0)