I'm unable to connect to the internet
There are a number of reasons for not being able to connect to the internet and if you've checked your internet settings have been correctly set, please follow the below steps:
- Check your data/credit balance by texting BAL to 568 - if you've run out data or credit, here are all the easy ways you can add extra data
If the issues persist, please continue with the below steps
- Power your device off for at least one minute and turn it back on
- See if you can now connect, as a lot of the time a simple power cycle can help re-establish your connection to the network. If the issues persist, try toggling your mobile/cellular data off and back on again
If you’re still having issues after completing these steps, you'll need to head to our coverage hub to check if there’s a tower upgrade or maintenance work in your area.