My mobile data isn't working. What's up?

Quick answer

Experiencing limited data access? Try powering your device off for at least one minute and turning it back on, if the issues persist after this has been done, it’s important to ensure your internet settings have been correctly set and that you have enough data on your plan.

I'm unable to connect to the internet

There are a number of reasons for not being able to connect to the internet and if you've checked your internet settings have been correctly set, please follow the below steps:

  • Check your data/credit balance by texting BAL to 568 - if you've run out data or credit, here are all the easy ways you can add extra data

If the issues persist, please continue with the below steps

  • Power your device off for at least one minute and turn it back on
  • See if you can now connect, as a lot of the time a simple power cycle can help re-establish your connection to the network. If the issues persist, try toggling your mobile/cellular data off and back on again

If you’re still having issues after completing these steps, you'll need to head to our coverage hub to check if there’s a tower upgrade or maintenance work in your area.

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