My mobile data isn't working. What's up?

Quick answer

Experiencing limited data access? It's good practice to try closing all the active apps on your device and then turning your phone off for at least one minute, before switching it back on to see if this resolves the issues.

If the issues persist after these steps are completed, please refer to the below steps so you can check for service disruptions in your area.

I'm unable to connect to the internet

There are a number of reasons for not being able to connect to the internet and if you've checked your internet settings have been correctly set, please follow the below steps:

  • Check your data/credit balance by texting BAL to 568 - if you've run out data or credit, here are all the easy ways you can add extra data

If the issues persist, please continue with the below steps

  • Close all active apps on your device
  • Power your device off for at least one minute and turn it back on
  • See if you can now connect, as a lot of the time a simple power cycle can help re-establish your connection to the network. If the issues persist, try toggling your mobile/cellular data off and back on again

If you’re still having issues after completing these steps, head to our coverage hub to check if there’s a tower upgrade or maintenance work in your area.

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