COVID-19 update
Recent government restrictions imposed in the Philippines in response to COVID-19 have impacted the availability of our Customer Service Team based in Manila.These restrictions mean that our Customer Service Team are currently unable to respond to voice calls, however will be available via Email and Live Chat between the hours of 9am - 6pm AEST on weekdays and 10am - 5:30pm AEST on weekends.
Impacted by COVID-19? amaysim is here to help - read more
We know how important seamless access to the internet is and your phone or tablet should automatically pick up the required internet settings for amaysim. If you need to manually adjust the internet settings for your device, our simple guides below will help get you up and running.
Each mobile phone device has an Access Point Name (APN) which allows you access to the internet. If you don't update your APN, it may prevent you from accessing the internet from your mobile phone and other areas of your amaysim account.
Your device should automatically pick up the required internet settings for amaysim. If you need to manually adjust your settings, our simple guides below will help get you up and running.
Your iPhone will automatically pick up the required internet settings for amaysim - simply insert the SIM into your device and you should be good to go.
If you need to set up your iPhone manually, simply follow the below steps.
To finalise the settings, Power your iPhone fully off and switch it back on.
If you’ve followed the above steps and are unable to get the internet up and running, here are some tips to help troubleshoot connection issues.
Need help setting up your iPad? Check out our handy iPad setup guide.
Your iPad will automatically pick up the required internet settings for amaysim - simply insert the SIM into your device and you should be good to go.
If you need to set up your iPad manually, simply follow the below steps
To finalise the settings, Power your iPad fully off and switch it back on.
Your Android device will automatically pick up the required internet settings for amaysim - simply insert the SIM into your device and you should be good to go.
If you need to set the APN internet settings for your device manually, simply insert the SIM into your device (usually under the battery or back cover) and follow the below steps.
To finalise the settings, Power your device fully off and switch it back on.
If you’ve followed the above steps and are unable to get the internet up and running, here are some tips to help troubleshoot connection issues.
As there are several mobile manufacturers that use Windows operating systems, there may be some slight differences with the exact steps mentioned below. To keep things simple, we’ve come up with the basic steps required across most Windows devices to help get your mobile internet up and running.
Once you have inserted the SIM into your device (usually under the battery or back cover) simply follow the below steps:
On the Start screen, slide your finger down the display screen starting from the top of your device.
To finalise the settings, Power your device fully off and switch it back on.
If you’ve followed the above steps and are unable to get the internet up and running, here are some tips to help troubleshoot connection issues.