I'm not receiving any signal on my device

Quick answer

If you’re experiencing disruptions with your signal, we recommend closing all active apps on your device and turning your phone off for at least one minute, before it switching it back on again to see if this resolves the issues you're having.

If the issues persist after these steps are completed, please head to our coverage hub to check for service disruptions in your area

Check the network status in your area

Coverage will depend on factors such as your device, software, location, your distance from a network tower and network traffic. To access 4G signal you’ll need to be using the appropriate mobile plan, using a 4G or enabled device and be in a 4G coverage area.

When you’re on the go you may find your device switching between 3G and 4G, this is because your device will automatically select the strongest signal in your area based on your chosen plan.

Use our handy coverage checker to check for service disruptions in your area.

  1. Type in your address
  2. Tick the Outages in the Area box
  3. Check the network status of any nearby towers.
    • Green coloured towers indicate there are no service issues
    • Orange coloured towers indicate maintenance or upgrades are being performed
    • Red coloured towers indicate there is an issue or network outage

I’ve checked the coverage in my area, however I’m still having issues

There may be an unreported network outage or unplanned maintenance work being conducted in your area. We’d recommend checking back at a later time with our coverage checker for updated information surrounding the coverage conditions in your area.

If you're able to receive signal when your SIM card is placed in another device, your phone may be the cause of your issues and we’d recommend contacting your device manufacturer for further assistance.

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