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The secret’s out: amaysim is the leading telco in Australia

07 Feb 2014
Rolf - amaysim blogger


amaysim's founder

We’ve been named the number one telco in Australia in a recent report by industry analysts Telsyte.

We have some great news to kick off 2014. Thanks to our awesome amaysim team and the more than half a million Aussies who have switched to us, we’ve been named the number one telco in Australia in a recent report by industry analysts Telsyte.

According to the report, we’re leading the market in overall customer satisfaction, ranked #1 in key areas such as customer support, pricing, plans and excess usage notifications.

We’re pretty proud about this, considering we’ve only been around for three years and you are all part of this movement away from being locked-in to being empowered. To us this is the biggest possible motivator to try even harder.

Get the best of both worlds

amaysim is young and, even with such accolades, we’re still learning how to serve you better. At the heart of everything we do is our promise to be upfront. You want honesty, reliability and good deals. You also want problems fixed when they come up. Whenever you talk, we listen – and some of our greatest ideas for new initiatives have come from amaysim people like you.

More than one third of Aussies are considering the switch. Here’s why.

Millions of people just aren’t willing to put up with bill shock any more. The latest research shows that 40 per cent of mobile users are thinking of changing providers in the next 12 months, so it seems that Aussies everywhere are willing to give their lock-in contracts the flick.

Low cost, never low quality

Right now we’re flat out in our Sydney offices, working hard to keep our place as the most customer-centric telco in the land even as we grow. And as we don’t lock anyone in, we know we have to earn your business every day. This doesn’t mean that we get everything right all the time – but we are certainly trying as hard as we can. Any input from you on how to make things even better is appreciated and taken very seriously!

Stay tuned for more updates from Roman – our customer service head honcho – on the customer service front.

Here’s to an amaysim 2014.

Rolf - amaysim's founder.