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The secret’s out: amaysim is the leading telco in Australia

07 Feb 2014
Rolf - amaysim blogger


amaysim's founder

We’ve been named the number one telco in Australia in a recent report by industry analysts Telsyte.

We have some great news to kick off 2014. Thanks to our awesome amaysim team and the more than half a million Aussies who have switched to us, we’ve been named the number one telco in Australia in a recent report by industry analysts Telsyte.

According to the report, we’re leading the market in overall customer satisfaction, ranked #1 in key areas such as customer support, pricing, plans and excess usage notifications.

We’re pretty proud about this, considering we’ve only been around for three years and you are all part of this movement away from being locked-in to being empowered. To us this is the biggest possible motivator to try even harder.

Get the best of both worlds

amaysim is young and, even with such accolades, we’re still learning how to serve you better. At the heart of everything we do is our promise to be upfront. You want honesty, reliability and good deals. You also want problems fixed when they come up. Whenever you talk, we listen – and some of our greatest ideas for new initiatives have come from amaysim people like you.

More than one third of Aussies are considering the switch. Here’s why.

Millions of people just aren’t willing to put up with bill shock any more. The latest research shows that 40 per cent of mobile users are thinking of changing providers in the next 12 months, so it seems that Aussies everywhere are willing to give their lock-in contracts the flick.

Low cost, never low quality

Right now we’re flat out in our Sydney offices, working hard to keep our place as the most customer-centric telco in the land even as we grow. And as we don’t lock anyone in, we know we have to earn your business every day. This doesn’t mean that we get everything right all the time – but we are certainly trying as hard as we can. Any input from you on how to make things even better is appreciated and taken very seriously!

Stay tuned for more updates from Roman – our customer service head honcho – on the customer service front.

Here’s to an amaysim 2014.

Rolf - amaysim's founder.


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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!