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amaysim group named Australia’s best Virtual Network Operator

amaysim group named Australia’s best Virtual Network Operator

17 Mar 2017


amaysim's Mobile Director

We’re smiling from ear to ear today at amaysim HQ after being named Australia’s best Virtual Network Operator at the inaugural Edison Awards!

The Edison Awards, run by the team at Communications Day, were launched this year to recognise and reward the best-of-breed businesses, organisations and individuals in the Aussie telco industry.

To win the top gong is a huge accomplishment for the amaysim group, and proof that we’re delivering on the promise we made to Aussies when we first entered the telco market just six years ago – to offer great value mobile plans without lock-in contracts, and all wrapped up in a brilliant online experience.

Here are just some of the highlights of the past year that made this win possible.

amaysim and Vaya kicking goals together

2016 kicked off with a new addition to the amaysim family. Vaya, an online-only mobile service provider, joined the amaysim group, ready to turn the industry on its head with some of the cheapest mobile and data plans in Australia as well as their price beat guarantee #glovesoff.

Since then, amaysim and Vaya have worked together to give over one million Aussies even more choice when it comes to picking great value, no lock-in contract mobile and data plans, and it hasn’t gone unnoticed:

Recognised for our customer service efforts

Our commitment to offering great customer service keeps getting its fair share of recognition:

  • amaysim was named Australia’s friendliest company for customer service by the Customer Service Institute of Australia
  • We also continue to lead the pack with the Telecommunications Complaints in Context report (October-December) announcing that amaysim had the lowest complaints ratings in the telco industry with 1.1 TIO complaints per 10 000 customers (compared to ratings as high as 19.3 complaints for some of our competitors).
  • And since Vaya joined the amaysim family, their TIO complaints have decreased by 89% year on year (January-September 2016 compared to the same period in 2015).

amaysim nbn™ is just around the corner

In July 2016 AusBBS, an Aussie internet service provider, also joined the amaysim family to help us launch our very own amazingly simple NBN plans.

There’s not long to go until we launch our NBN plans, and we can’t wait to show you what we’ve got planned.

Needless to say it's been an epic six years for all of us here at amaysim HQ, and the industry recognition means a lot to all of us. Here's to even more big wins in the future!


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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!