As a result of severe weather across parts of Melbourne, Victoria and surrounding areas, some amaysim customers may experience issues connecting to their mobile call, text and data services.

Our Network Operations Team are monitoring the network and working with mains power authority to assess deployment of generators to impacted sites.

  • If you are experiencing an emergency, customers should still dial 000.

  • If your mobile connection is lost and you need current information about the weather event, we recommend you use TV, radio, or contact emergency services.

  • You can also try these troubleshooting tips if you are experiencing network issues

We’re sorry for any inconvenience caused and thank you for your patience while we work to have this resolved as soon as possible.

Getting in touch

Contact us via the amaysim app or at amaysim contact.