WHAT TO DO IF YOUR NUMBER TRANSFER HAS FAILED
If your number transfer has failed, it's likely to be because we weren’t able to match the account details you’ve provided to those held by your current provider. If this is the case, simply log in to My amaysim or open the amaysim app and click 'Your number transfer has failed' to update your details and re-submit the transfer.
Reasons why your number transfer may have failed
- You’ve provided an incorrect billing type or account number for your existing plan.
- You’ve provided an incorrect date of birth.
- The mobile number you’re trying to transfer has been cancelled.
- You’ve provided the incorrect mobile number.
Note: We can only transfer your number if your service is active, so don't cancel your service until the transfer is complete. If you've already cancelled your number, please contact your previous provider to have the number reactivated. You'll then be able to re-start the transfer by following the steps below.
If the reason your transfer has failed is not listed above, please get in touch so we can help complete your transfer.
How to restart your number transfer
To start your number transfer again and activate your amaysim SIM card, follow these simple steps:
- Log in to My amaysim, where you’ll see the option to transfer your number on the home screen.
- Select ‘Let’s try again’ and follow the prompts to input your transfer details.
- Be sure to enter the correct details, as you will only be given a certain number of retries.
What to expect once your transfer request has been re-submitted
Transfers will only become active between 8am - 8pm Monday to Friday and 10am - 6pm on Saturday (Sydney time), so try to avoid starting your number transfer on a Saturday evening as it won't start until 8am the following Monday.
Most transfers will be completed within a few hours; however, the process may fall into the next business day if the transfer is initiated outside of the porting hours listed above.
During the transfer you can continue to use your current provider's SIM. Once it stops working, that’ll mean your amaysim SIM is in the process of being activated and you'll need to insert your new amaysim SIM into your device.
There may be a short period of service interruption, but your service should become active by 8pm on that day.
Once the transfer is complete, your number will be automatically cancelled with your previous provider.
If you no longer want to transfer your number, you can just select a new number
If you’re out of retries and would like to proceed with a new number, simply select ‘Choose a new number’ from the number transfer failed screen. A new number will be assigned to your SIM, and your SIM will be activated within 1-3 hours.
What to do if your transfer has failed and you’ve run out of attempts
If this happens, you’ll need to contact us so we can assist you with resolving whatever issues you’re facing.