There is nothing more annoying than trying to make a phone call, only to discover you’ve been barred from calling out because you forgot to pay the bill.

Let’s face it, most of us have let at least one bill drag out because it simply slipped our mind.

On the flipside – have you missed a bill payment because a website was down or you had no Internet access? What about the evening you couldn’t get to a store to buy a recharge voucher till the next day? Perhaps you’re just sick and tired of checking your balance every time you need to make a call.

I think a few of our customers must have found themselves in this situation. I get asked a lot on the phone whether amaysim offers Direct Debit and so do my work buddies.

Here are the ins and outs of Direct Debit:

Postpaid customers – processed once a month on your bill due date.

Prepaid customers – once every 28 days for amaysim UNLIMITED, and every 30 days data and FLEXI prepaid plans. Alternatively you can top up your amaysim account whenever you like using direct debit through “My amaysim”. If you’d rather leave it all to us, just log into “My amaysim”, tell us when you’d like to top up your account (when your amaysim account balance reaches $2 or $5) and how much you’d like to top up by. That way, whenever your amaysim account reaches the nominated balance it’ll automatically be recharged.

How to set up Direct Debit?

It’s a one-time set up with an easy three-step process:

  1. Select Direct Debit and register your bank details online or over the phone.
  2. We will send you a verification code, which will appear on your bank statement.
  3. Enter the code in your personal online amaysim account at My amaysim. Done!

Customer Control & Terminations

Just say the word and we will cancel the arrangement as quickly as we can (hint – try to give us two business days’ notice). Since we have no lock in contracts, your flexibility is never in question. It doesn’t matter whether you’re a Postpaid or Prepaid customer… there are no strings attached with Direct Debit.

All you have to do is login to My amaysim, and switch off the automated payments. It’s that easy.

Cheers
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