Providing DIY tools to make owning a mobile as simple as possible is what keeps us ticking here at amaysim HQ, and innovation makes us a key player in the Australian mobile market.
We’re really chuffed with amaysim Help – since it launched back in September, it’s given our customers the power, tools and knowledge to manage their own accounts. Combined with our recent win at the Friendly Awards as Australia’s friendliest mobile service provider and our industry-leading TIO complaint ratings, this win really is the proof in the pudding that keeping our one million customers front of mind really is paying off.
Judging the finder Innovation Awards
The finder Innovation Awards were judged based on a variety of criteria including originality, technological innovation, usability, impact, and range of impact.
ACCAN CEO, Teresa Corbin who judged the category sums it up perfectly by saying, “Customer service is what keeps customers happy at the end of the day – amaysim's effort in making this easier than ever is definitely reflected in the highest scored nominee initiative. Understanding consumer needs, doing user testing and reflecting this in the service provided is a recipe for more success.”
In addition to winning in the Best Telco Customer Innovation category, Vaya (which is also part of the amaysim group) was named a finalist in the same category for its Price Beat Guarantee. amaysim was also named a finalist in the Best Online Customer Service category.
To find out more about our new Help platform, check out our recent blog which goes into more detail as to why we redesigned it to make finding the answers to all things amaysim hassle-free.