How do I block my SIM if my device is lost or stolen?
If your mobile device becomes lost or has been stolen, follow the steps below to try and recover your device.
- The first thing is to try contacting your number using an alternate phone to see if someone responds and to ensure the device is dialing correctly.
- If your device includes a Device Locator such as Find my iPhone try and locate your device using these tools.
Contact amaysim (Blocking your SIM Card and I.M.E.I)
If you’re unable to recover your phone, contact us on Live Chat (or via email if out of hours) and we’ll block the SIM card immediately so that it’s unable to be used.
To block your cellular device from being used by another SIM card, you’ll need to supply us with your devices I.M.E.I number.
I.M.E.I block requests can take up to 24 hours to be processed and once complete, it’ll apply the block to call carriers in Australia. If you recover your phone at a later date you can request to have the I.M.E.I unblocked.