How to set up Voicemail?

Quick answer

Setting up Voicemail is easy, simply call 321 from your mobile and follow the prompts. Once the setup is complete, 321 will also be the number you'll need to call to access your Voicemail.

Setting up Voicemail

Upon activation of your amaysim service, a Voicemail PIN will be automatically sent to you via text. Once you’ve received this message, simply call 321 from your mobile to complete your Voicemail setup.

  • When you call 321 from your mobile, you’ll be asked to type the PIN into your phone and record your name and personal greeting (that’s what people will hear when they call through and can’t get back to you, so make it catchy).
  • Once your greeting has been set, we’d recommend changing your Voicemail PIN to something more personal so you can easily access your Voicemail settings in the future. You can do this through the user options area of 321 (that’s option number 8 on the main menu).
  • Your PIN can be any series of numbers between 4 & 9 digits, provided they are not sequential (e.g. 5678) or aren't a series of repeated numbers (e.g. 111).

If you’re on one of our UNLIMITED plans you get unlimited access to Voicemail included in your plan. If you’re on AS YOU GO you’ll be charged at the low rate of 15c/min for Voicemail access.

Accessing your voicemail

To access your Voicemail including retrieval of messages, updating your greeting and more, simply dial 321 from your amaysim number.

  • To update your greeting press 3
  • To access user options including group lists and change your Voicemail PIN press8

You can enable/disable Voicemail at any point through Settings in My amaysim, the settings tabs of the amaysim app or by calling ##002# from your mobile.


Accessing Voicemail Overseas

To access your voicemail whilst overseas when using international roaming, ther are two options:

  1. Text the letter A to 321
  2. Within 30 seconds the voicemail system will ring your roaming mobile automatically
  3. Follow the prompts to retrieve your voicemail

or

  1. Dial + 61 411 000 321
  2. If prompted: Enter your mailbox number, this is your Mobile Phone number in Australian format (eg. 04XX XXX XXX)
  3. Enter your PIN
  4. Follow the prompts to retrieve your voicemail

Accessing Voicemail via another Landline/Mobile number while in Australia

To access voicemail whilst using a landline or another mobile number whilst in Australia, below are the steps you'll need to follow.

  1. Dial 133 321
  2. If prompted: Enter your mailbox number. This is your Office/Home Phone number, including its area code (eg. 03 XXXX XXXX)
  3. Press #
  4. Enter your Passcode/PIN
  5. Press #
  6. Listen to your Messages

Call charges apply and will be at the call rate for 13 numbers.


How can I access deleted voicemails?

Unfortunately, once a voicemail message has been deleted there is no way to retrieve it. At the end of the below mentioned expiry periods, voicemail messages will be purged from the network and will no longer be accessible.

FeatureExpiry Period/Length
Max message capacity40
Unplayed messages delete after30 days
Played messages delete after10 days
Saved messages delete after10 days
Greeting length180 seconds
Max message length300 seconds

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