The Friendly Awards, run by the guys at the Customer Service Institute of Australia (CSIA), recognises Australia’s friendliest companies for customer service – and you guessed it, amaysim took out the top gong as Australia’s friendliest mobile service provider!
The awards are based solely on your experiences with us, and that’s why this is a huge buzz for the whole amaysim team. We’re always looking for ways to continuously improve in our delivery of quality customer service, and so this is a massive boost for the amaysim crew to win an award that shows we’re well and truly on the right track.
And that's not all...
If the Friendly Award wasn’t awesome enough, the latest Telecommunications Industry Ombudsman (TIO) and Communications AllianceComplaints In Context Report shows that amaysim continues to lead the pack with the lowest complaints ratings in the telco industry (that’s 1.1 TIO complaints per 10, 000 customers in the Jul-September quarter).
With telco complaints across the whole industry also dropping during the period, this shows that now more than ever there’s a focus on delivering top-notch customer service, and we’re stoked that we’re frequently tapped on the shoulder as being amongst the best in the bunch.
Thanks to all our customers for the recognition and just generally for being so amaysim!
We’re growing up, but we’re definitely not growing old.
Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!
nine years strong
It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.
Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.
Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.
still got our eyes on the prize
Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.
Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.
revitalised network agreement
As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.
amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.
The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.
we love customer recognition
There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!
To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.
What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.
On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.
let’s keep it going
Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.