Here at amaysim nothing makes us happier than happy customers.
We’re a very happy bunch of vegemite’s because the latest Telecommunications Industry Ombudsman (TIO) and Communications Alliance, Complaints in Context Report shows there’s been a drop in our complaints. That’s not even the best of it – we’ve beaten our own PB (personal best) which just so happens to also be the best rating in the industry.
For those playing at home, in the last quarter (July-September 2015) we saw 0.9 complaints per 10,000 customers. This quarter (October – December 2015) complaints have dropped further to 0.7 complaints per 10,000 customers.
In our eyes this is still too many but it’s great to see initiatives we’ve recently introduced such as our new hassle-free suite of ‘one decision’ UNLIMITED mobile plans and our continued emphasis on first contact customer resolution is making the lives of Aussies simpler and as such, customers are having less grievances. It’s really great to see complaints across the board in the mobile category continue to drop over the last quarter too, showing that there’s more focus than ever before on the importance of customer service.
If you missed it, read the July – September 2015 report and a blog post I wrote about the contextualised complaints figures from that period. For those who want all the detail and to see how we faired against our competitors in the most recent quarter, read the October – December 2015 report.
Chad – amaysim’s compliance guy.