answers at your fingertips
Will amaysim support my device?
amaysim supports a range of devices including mobiles, tablets and data-only devices such as dongles and pocket WiFi's. As long as the device you're planning to use is unlocked and compatible with either 3G or 4G, you should be good to go.
Can I use this data in a Wi-Fi modem or dongle?
You can use the amaysim data-only plans on any unlocked modem or dongle or on devices that are compatible with the Optus Network. To get the most out of the superfast Optus 4G Plus network, you'll need a device that's 700MHz compatible.
Most modems are 'locked' by the operator so it's best to check with your current provider. When you are ready to set up your device read our internet and APN set-up instructions for more details.
How do I recharge my Data Plan?
You can choose to pay for your plan upfront (prepaid) or opt to receive a monthly bill. If you're prepaid and pay for your plan using a Credit/Debit card, PayPal or Direct Debit, your plan will recharge automatically every 28 days. If you're a Postpaid customer, your plan will simply be added onto your monthly bill.
How do I change my mobile plan?
Switching between plans is easy, simply text the shortcut of the plan you want to 568 and it will schedule the plan change instantly. Alternatively, head to Manage plan in My amaysim, or log in to the amaysim app, select manage your plan and follow the prompts.
Can I cancel at anytime?
You sure can. amaysim customers stay because they want to, not because they have to.
If you're transferring your amaysim number to a different Aussie telco, simply contact them to arrange the transfer. Your new provider will then touch base with us to organise the transfer and cancellation of your amaysim service.
If you're not transferring your amaysim number, just contact us on Live Chat (or via email if out of hours). Just a heads up that you would lose your amaysim mobile number, along with any unused amaysim credit and/or data and any saved voicemails. If you want to use amaysim again in the future, you'd simply need to buy a new SIM.
check coverage in your area
We use the Optus 4G Plus network. The Optus Network covers 98.5% of Aussies.
stuck in a pesky contract?
Set a reminder and we'll let you know when it's your time to switch to amaysim.
93% of our customers have recommended amaysim to their mates
NPS tracking survey of 2679 customers, May 2017