Seamless transition
Stay connected without dropping a call, text, email, comment or swipe.
GET ON BOARD: Join the 68,804 3G-impacted customers who have already upgraded to a compatible device since January 2024.
PHONE UPGRADE REMINDER
You will hear a pre-recorded message and receive an SMS the first time you make a call each day.
WHAT TO DO IF YOUR DEVICE IS INCOMPATIBLE
Never fear. A shiny brand new 4G or 5G enabled upgrade is near.
Will my new phone work?
Most 4G and 5G phones will work but before
you go out and buy one, it’s best to confirm the
device you want supports LTE Band 28 (4G 700
MHz) and VoLTE (Voice over LTE), including
VoLTE emergency calling.
Devices other than phones
There are other devices that will be impacted,
and it is up to you to look up the device manual
or contact your supplier. These can include
Smart watches, Personal medial alerts and
loT devices.
WHY YOU SHOULD UPGRADE NOW
WHAT HAPPENS IF YOU DON'T UPGRADE
GOT MORE QUESTIONS?
All you have to do is contact our Customer Service Team on 1300 222 500 if you’re still iffy about how the 3G switch off will impact your phone or service.
frequently asked questions
The Optus 3G network is switching off and you are using a 3G impacted phone which is not supported on the Optus 4G/5G network.
For your safety you must upgrade to a phone that is supported on the 4G/5G network and can make calls to Triple 000 once the 3G network is switched off.
Head to our Contact Us Page for your options including Live Chat or call us on 1300 222 500 as soon as possible.
Yes, the Optus 3G network will be phased out starting October 2024.
The Australian Mobile Telecommunications Association (AMTA) has launched www.3Gclosure.com.au to provide Australians with the key facts and information they need to prepare for the upcoming 3G network closures.
Most devices currently on the 3G network will not be able to make emergency calls once it is shut down.
Some data is updated weekly so your new device may not yet be recorded against the non-impacted 3G database.
VoLTE stands for Voice over LTE and allows voice calls over the 4G network. Ensure your device supports VoLTE and check your settings.
700MHz (LTE Band 28) ensures your device remains compatible with the network.
Some 4G devices still use 3G for calling emergency services, which will be affected.
If you purchased your 5G phone in Australia, it will not be affected and will continue to work as usual.
Ensure your SIM card is compatible with 4G/5G networks. Contact customer service if you need assistance.
Check here for recycling options.