COVID-19 update
Recent government restrictions imposed in the Philippines in response to COVID-19 have impacted the availability of our Customer Service Team based in Manila.These restrictions mean that our Customer Service Team are currently unable to respond to voice calls, however will be available via Email and Live Chat between the hours of 9am - 6pm AEST on weekdays and 10am - 5:30pm AEST on weekends.
Impacted by COVID-19? amaysim is here to help - read more
we'll show you how easy it is to bring your number to amaysim
Transferring your number to amaysim is a straightforward process that can be completed all online.
Simply let us know the details of your existing number when signing up and we'll take care of the rest.
If your mobile number is currently under contract, you'll need to wait for it to end, or contact your existing provider to discuss terminating it early.
Do not cancel your existing number, as it needs to be active for the number transfer to be completed.
Once your number is successfully transferred to amaysim, it will automatically cancel the number with your previous provider.
Although many transfers are completed within a few hours, transfers from Telstra or Vodafone can take up to 1 business day, while transfers from the Optus network can take up to 3 business days.
During the transfer you can continue to use your current provider's SIM.
When you sign up online to amaysim, you'll be asked if you want to keep you existing mobile number. No lengthy paperwork and no hassles!
To ensure your transfer can be completed as quickly as possible, before you initiate the transfer, we'll need to know things about your current mobile account like:
After the initial sign up process is complete and you've received your SIM, you'll be able to log in to your account to initiate the transfer.
You'll need to authorise the number transfer by entering a six-digit code which will be sent to your number via SMS, so keep your phone handy, as the transfer will only kick-off after the code has been successfully verified.
Transfers from Telstra or Vodafone can take up to 1 business day, while transfers from the Optus network can take up to 3 business days.
Tip: You can start the transfer at any time, however transfers are processed between 8am - 8pm Monday to Friday and 10am - 6pm on Saturday.
During the transfer you can continue to use your current provider's SIM. Once the transfer is complete, your number will be automatically cancelled with your previous provider.
Once it stops working, your amaysim SIM is in the process of being activated and means you can insert the amaysim SIM into your device.
There may be a short period of service interruption, but your service should become active by 8pm at the latest on that day.
We've made choosing the perfect SIM plan straightforward - simply pick your data and you're ready to roll!
Finding the perfect plan to match your usage and budget needs doesn't need to be complicated . That’s why we’re here – say hello to our hassle-free UNLIMITED talk and text mobile plans
Freedom to cancel at any time means you’ll stay because you want to (not because you have to).
With mobile plans starting from just $10/28 days and the option to change your plan each month at no extra cost, we've made finding the perfect mobile plan straightforward.
No one knows your needs better than you do, that’s why we give you the keys to your account, so you can control your amaysim services straight from the palm of your hand (and our handy app).