start your transfer
After the initial sign up process is complete and you've received your SIM, you'll be able to log in to your account to initiate the transfer.
You'll need to authorise the number transfer by entering a six-digit code which will be sent to your number via SMS, so keep your phone handy, as the transfer will only kick-off after the code has been successfully verified.
Most transfers are completed within a few hours, or by the end of the following business day. Some transfers however, may take up to 3 business days to be processed.
Tip: You can start the transfer at any time, however transfers are processed between 8am - 8pm Monday to Friday and 10am - 6pm on Saturday.