Are you in immediate danger or need help right now? Call 000.
Need to exit this page quickly? Click the “QUICK EXIT” button.

QUICK EXIT

Your safety is our priority

amaysim is committed to assisting our customers who may be affected by domestic or family abuse/violence. This can include physical, sexual, emotional, and/or psychological abuse, as well as situations of technology facilitated or financial abuse, which are both serious forms of abuse where someone uses money or technology to gain power or control. Our customer’s safety and keeping them connected to their support network is our priority.

When you call our support team on 1300 808 300, and you let us know you're experiencing or in danger of experiencing a domestic or family abuse/violence situation, we will check the following with you:

  • Safe to continue speaking
  • Safe to change account details
  • Safe to change service details

Need financial assistance?
See our financial hardship policy for how we can help.

 

Solutions we can offer

We will always try to find a solution which meets your needs. Depending on your circumstances and credit status; some of the solutions we may be able to offer you to help you stay safe and/or stay connected include:

If you are the account holder:

  1. Change your mobile plan(s)
  2. Cancel your service(s)
  3. Issue you a new mobile number
  4. Advice on how to make your number silent
  5. Swap your mobile SIM
  6. Restore a service cancelled due to non-payment (if available)
  7. Provide short or long-term payment arrangements or other financial hardship assistance

If you are not the account holder

  1. Offer you a new mobile number on a new account
  2. Offer you a new prepaid service
  3. Explore options to move a service into an independent account

 

Need more assistance?

You can call our team on 1300 808 300 to discuss how we can help you, Monday to Friday: 9am to 5pm.

Amaysim family violence policy

If you are in immediate danger or need help right now, call 000.

 

Other useful resources

1800Respect

1800 Respect provides support for all Australians directly and indirectly experiencing, or at risk of experiencing, sexual assault, domestic or family abuse.

Call: 1800 737 732 (24x7 Support)

Visit: https://1800respect.org.au/

Free call from payphone, and Optus landline and mobile services

Kids Helpline

Kids Helpline is a free, 24x7 phone and online counselling service for young people aged 5 to 25.

Call: 1800 551 800 (24x7 Support)

Visit: https://kidshelpline.com.au/

  • Free call from payphone, and Optus landline and mobile services.

National Debt Helpline

Get free and independent assistance by speaking to one of National Debt Helpline's Financial Counsellors.

Call: 1800 007 007 (Monday to Friday: 9:30am - 4:30pm)

Visit: https://ndh.org.au/