Get faster internet when you upgrade to a Fibre to the Premises (FTTP) connection.
*Choose an eligible amaysim NBN plan and get FREE standard fibre installation.
Stream silky 4K and download massive files in mere minutes – full on with full fibre.
With FTTP enjoy fast responses with less lag on multiple devices.
Fibre upgrade allows eligible NBN fibre to the node (FTTN) and Fibre to the Curb (FTTC) customers to upgrade to NBN's FTTP (Fibre to the Premise) – which allows for a faster and more stable internet connection to future proof your home and unlock greater speeds. The installation process takes around 2-4 weeks.
Enter your details to see if fibre is available at your address
Ready to upgrade? Pick an eligible plan to suit your internet needs.
Once your order is placed we’ll give you all the details you need to know.
You can keep using your current service while NBN does the installation.
We’ll tell you when to plug in your modem, so you can access really fast internet.
Bring your own modem to cut costs and minimise waste
As an nbn user who already have an nbn-compatible modem you don’t need to buy another one. Together with the onboarding package, we will provide you with comprehensive information and instructions regarding the modem configuration. Learn more
Fair Go Policy applies to all amaysim internet services. Available to selected premises.
These plans are subscription plans that do not include paper bills and require you to set up automatic payments (i.e. direct debit) via a credit, debit or charge card as the only payment method for these plans. Automatic payments from a bank account is not an option. See “Payment Information” below for more details.
Fees, charges, and cancellation
Start-up fee: There is no start-up fee for these plans.
NBN Charges: Installation fees may apply if you request a technician for set up where a self-install option is available. nbn may send you an self-installation kit. Additional fees may apply for a first time nbn connection to dwellings in new developments.
Other fees such as Missed appointment fee, Cancelled appointment fee, Subsequent installation fee and No Fault found fee may also apply.
Minimum term: You must connect for a minimum of one month. Minimum term and charging commence when nbn confirms to us that your service is operational.
Minimum total cost: Minimum total cost for each month-to-month plan is calculated as one month of the applicable plan fee.
Cancellation: You can cancel your plan at any time by notifying us. You will not receive a refund of charges paid in advance for the remainder of your payment cycle, unless otherwise set out in our agreement and subject to your consumer law rights. Once you have cancelled, you will retain access to your service until the end of your renewal period.
Payment information: You will be automatically charged via your selected credit, debit or charge card at the start of each payment cycle for recurring charges. By signing up to these plans, you are agreeing to the amaysim automatic payment provisions set out at Terms & Policies.
An electronic tax invoice will be provided after payment through email. We do not provide paper bills or invoices for these plans. You can view your Invoices and update your payment details at any time in the amaysim App or by visiting My Amaysim at myamaysim. As your payment method is required to be automatic payments in the form of direct debit from a credit, debit or charge card, there are no processing fees. For more info, go to How to pay your bill.
Important service and equipment information
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service.
Priority Assistance: We do not offer Priority Assistance. A provider who does is Telstra.
Battery back-up: We do not support battery back-up functionality for nbn services and in most cases, nbn services will not function during a power failure.
Accessibility: For information about products and services we offer for customers with different disabilities, please see: Accessibility Information.
Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.
BYO Modem: To take up one of these plans you must bring your own modem, you acknowledge and agree that:
amaysim does not offer a phone service with our NBN plans, which means you won’t have access to a landline home phone service that you can use to make or receive calls or contact emergency services like 000.
It’s your responsibility to ensure your self-supplied modem is nbn compatible and can be used on the nbn.
If you have chosen the faster of our speed plans (Fast As and Superfast As) you will need to ensure that your self-supplied modem is able to deliver the faster speed to your devices. We recommend Wi Fi 6 modems for these plans. You should contact your device supplier to find out if your device will work before connecting to the nbn network.
amaysim will only be able to provide you with general support for your service. We won’t be able to identify or fix faults related to your self-supplied modem, you’ll need to contact the manufacturer directly.
nbn® reserves the right to refuse to fix a fault where it considers a modem to be the cause or to suspend a service where it considers a modem to be unsupportable or a risk to the network.
We're required to test the service is working but because we only offer BYO plans, we can't do these test. You will need to tell us if there are any issues with your nbn service before those issues will be rectified.
Trademark notices: nbn®, NBN Co limited and other nbn® logos and brands are trademarks of NBN Co limited and used under licence.
Customer Satisfaction Guarantee: If you are not happy with your amaysim nbn service within 30 days of connecting, you may cancel via phone or message and receive a refund your first monthly plan fees.
To claim, you’ll need to contact us prior to disconnecting or transferring your nbn and state that you are cancelling your amaysim NBN plan under the Satisfaction Guarantee policy. If you have any offers, or credits on your account that have been given to you by amaysim, they won't be refunded, exchanged or redeemable for cash when you claim.
Only available once per customer per residential address, within the first 30 days (prior to first bill). If you have previous claimed under the Satisfaction Guarantee, you may be asked to provide proof of address and move in date to show that you have changed premises since the previous claim.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth).
$10 off for your first 6 months (Standard Introductory Offer): If you sign up to an amaysim nbn plan, you will receive $10 off your plan access fee per month, for the first 6 months, and then pay the standard in-market plan fee thereafter. The offer is not available with any other offer, unless specified. The discount is forfeited if you cancel your nbn plan.
Additional Service $10 Credit: After their first 6 months, Customers who have an amaysim SIM Plan, in addition to their NBN plan, will receive a $10 discount on their nbn plan fees. for as long as they retain that active amaysim mobile service. One discount per customer. Not available with any other offer unless specified. Discount is forfeited if customer cancels their nbn plan.
Fibre Upgrade: Available to new and existing eligible amaysim customers who (unless advised otherwise) must sign up to an amaysim nbn 500, nbn 750 and nbn 1000 plan. Applies to standard install only, additional connection charges, such as such as for unforeseen works may apply. The time it takes for the fibre upgrade to be completed varies, but it is usually complete between 2 – 4 weeks.
Wholesale speed: The nbn tier figures (e.g. NBN 1000) show the wholesale maximum network speeds available during off-peak periods. They, along with the ‘typical busy period speeds,’ do not reflect the actual speeds customers experience in their homes, which may be slower. Not all customers will reach these speeds. In some cases, the nbn tier figures and typical busy period speeds are the same or similar
Estimated Typical Evening speed: Estimated Typical Busy Periods shown are for the new NBN speed tiers are our best estimated, based on the available speed data. This is not based on the speeds observed for a representative sample. Once more data is available, the Typical Busy Periods Speed for the new NBN speed tiers will be updated accordingly.
NBN Equipment: Your modem/router and how it’s set up in your home may affect your ability to reach the maximum speed of your plan
Internet Speed: The actual speed you will experience at any given time will vary depending on a number of factors including plan speed, network (i.e., signal, proximity, line of sight, or congestion), location (i.e., modem placement geography, obstructions), and other factors (such as weather, hardware, software)
Landline incompatibility: amaysim NBN Home Internet does not support landlines. This means that your existing phone number will be disconnected when you sign up to our NBN service.
An important reminder about medical and security alarms
amaysim Home Internet does not support specialised services like Back to Base Security Alarms or Medical Alarms and we do not support back battery back. This means that many specialised services will not work during a power outage. It is important that you contact your medical or security provider to check if these services are compatible with the NBN network. You can find more information on the NBN Co website.
If your current service is with another provider, we need to tell you the following
We recommend you do not request disconnection of your existing service until your new amaysim nbn service is working, to help ensure you're not left without a working service.
The transfer of your service is subject to validation that it can be transferred.
While you have the right to transfer your service from one provider to another, there may be costs and obligations arising from a contract with your current service provider which may include early termination fees.
If you need any customer support or help with faults at any time before your service is transferred to amaysim you'll need to contact your current service provider.
You should contact your provider to make sure your account has been closed after your service is up and running with amaysim.
We will let you know with an SMS once your service has switched to amaysim.
You may notice a short interruption.
The terms and conditions of these plans are set out at here.
To see if you qualify for a Fibre Upgrade, simply enter your address here If your address is eligible, the Fibre Upgrade option will appear and look like this:
Here’s what you need to meet the criteria for a Fibre Upgrade:
Have an existing copper connection type: FTTN/ FTTC. Existing connection types (FTTP and HFC) do not require an upgrade.
Have had NBN roll out the fibre network in your area. Enter your address here [anchorlink to address checker]. If you don’t see the Fibre Upgrade option, NBN hasn't yet rolled out the fibre network in your area.
Select an eligible speed plan:
NBN 500
NBN 750
NBN 1000
Fibre Upgrade is unavailable for the NBN 25, NBN 50, and NBN 100 speed plans.
No, some customers have been identified by NBN to have poor performing lines where they experience a high level of drop outs/internet stability issues. To improve the internet experience for these customers, amaysim will connect the premises directly on fibre and customers can choose any plan from NBN 25 through to NBN 1000.
NBN will perform a standard installation* to upgrade your home to fibre at no cost.
Important
An NBN technician will assess whether your home can be upgraded to fibre under the standard installation guidelines. If additional work is required beyond this scope you’ll need to hire a private technician at your own expense. This typically occurs when customers want to place their modem in a specific room or location that is too far from the NBN utility box.
*Standard installation: the NBN connection box should be installed 3 metres from an existing power point outlet inside the premises, and 12 metres radial distance from your NBN utility box. If there is no suitable location within 12 metres (from your NBN utility box) according to the NBN technician guidelines, they will, where feasible, install the NBN connection box in the nearest most suitable location beyond 12 metres.
After placing your Fibre Upgrade Order, your new Fibre service will be up and running in 2 to 4 weeks on average.
The installation appointment generally takes between 2 to 4 hours. In some cases, multiple appointments may be required to complete the installation process.
After you place your fibre upgrade order, we will arrange the earliest available appointment with an NBN technician, who will visit your home to install the fibre connection. An adult must be home during the entire installation process.
We will send you the appointment details – typically within an hour of placing your order – via email or SMS. Additionally, you can find this information in My amaysim.
If the scheduled time is not suitable, you have the option to reschedule your appointment up to 3 in My amaysim. For further rescheduling request you can contact us.
Yes, it is highly likely that you’ll experience some downtime during the installation as the NBN technician may need to disconnect the power and internet for approximately 30 to 60 minutes.
This depends on what you currently have. You’ll need to ensure your equipment is compatible to support your new service.
Your Equipment
Wi-Fi router with a port at the back called 'WAN'
Your Wi-Fi Version
For the best experience your modem/router needs to support at least:
Wi-Fi version 4 (also known as 802.11n) which has a typical maximum speed of up to 100 Mbps for the NBN 25, NBN 50 and NBN 100 plans
Wi-Fi version 5 (also known as 802.11ac) which has a typical maximum speed of up to 500 Mbps for the NBN 500 plan.
Wi-Fi version 6 (also known as 802.11ax) which has a typical maximum speed of up to 1000 Mbps for the NBN 750 and NBN 1000 plans.
The Newer the Better
We recommend using a modem/router that has been purchased within the last 5 years. Older equipment may have limitations or may not function with our service.
Modem Setup
If you’re already using (or have purchased) a modem/router from another NBN® provider, you may need to configure or update the settings to ensure it works with us. Either way, we can help you get all set up. Please ensure your device hasn't been locked by your previous provider.
Modem recommendations have been provided by NBN. For further information click here. It is your responsibility to ensure your self-supplied modem can connect to amaysim NBN and achieve your nbn plan speeds. Your modem/router and how it is set up in your house may affect your ability to reach the maximum speed of your plan.
During the installation
The NBN technician mounts an NBN utility box on the exterior wall and installs an NBN connection box inside the home
The technician runs fibre cable from the street to connect both boxes
This typically requires drilling and may involve some minor digging work
The indoor connection box must be placed within 3 meters of a power outlet and within 12 meters of the outdoor utility box
After the installation
We’ll let you know that your new fibre service is ready to be used
You’ll connect your Wi-Fi router to your new NBN connection box using an Ethernet cable
Cancelling your previous copper service
If you were previously with another provider, you’ll need to reach out to them to cancel your previous copper service.
If you’re an existing amaysim Home Internet customer, your old service will be switched off either:
6 days after we send you confirmation your NBN fibre service is active, or
1 day after we detect you start using your new NBN fibre service
whichever happens first.
Yes. Landlord permission is essential for this installation as it requires the mounting of new equipment, likely drilling and potentially digging at your premises.
We understand this isn’t ideal but because the fibre network has not yet been rolled out in your area by NBN, your address is currently ineligible for NBN service.
NBN plans to extend fibre connectivity to an additional 5 million homes and businesses by the end of 2025, so be sure to stay updated on any announcements.
If you reside in a building, the fibre upgrade must be coordinated directly with NBN through your strata.
If the NBN technician is unable to complete the fibre installation due to specific requirements that fall outside NBN scope, you will need to hire a private contractor at your own cost.
Yes, you must contact your current NBN provider to cancel your copper service once you start using your new fibre service.
If you have an existing NBN copper service with amaysim, we will cancel your service 6 days after your fibre installation is complete, or sooner if we detect that you have begun using it.
After you place your order, we will schedule an appointment with an NBN technician.
If the scheduled time is inconvenient, you can easily reschedule your appointment up to 3 times through My amaysim. For further rescheduling request contact us.
You or someone aged 18 or older must be present at home during the appointment.
The appointment may involve some drilling and digging – the NBN technician will seek your permission to proceed with this work.
As part of your standard installation, the NBN technician will provide you with limited options for the placement of your new NBN connection box and router. You’ll need to accept one of these options otherwise you’ll be responsible for hiring a private technician at your own expense to extend your home network to your preferred location.
If you’re renting, your landlord must approve the fibre upgrade installation in advance.
To get connected, you’ll need the following equipment:
An Ethernet cable
A router with a port labeled 'WAN' at the back
The router must be compatible with the appropriate Wi-Fi version:
For speeds up to 500 Mbps – use a Wi-Fi 5 or higher compatible router
For speeds ranging from 750-1000 Mbps – use a Wi-Fi 6 or 7 compatible router
Once your new fibre service is activated you’ll need to cancel your existing copper service and its associated billing with your previous provider. If you’re an existing amaysim Home Internet customer, we’ll handle this cancellation for you. It will be processed 6 days after your new service is connected or sooner, if we confirm that you’re already using your new fibre service.
