Why do you perform speed checks?

Quick answer

To ensure we’re able to deliver the best possible experience for our customers, we conduct regular checks on selected customers routers, connection speeds and other tasks related to the delivery of your amaysim home internet service.

The information from these tests help us to indentify if your service is not operating as it should and allows us to make adjustments to our network so your service can perform at its best during peak times.

Why do you perform speed checks?

To ensure we’re able to deliver the best possible experience for our customers, we conduct regular checks on selected customers routers, connection speeds and other tasks related to the delivery of your amaysim home internet service.

We need to gather this type of information so we can:

  • Identify if your service is not operating as it should
  • Allow us to determine what a typical customer experience should be during peak times
What information is collected?

Other than testing the quality and throughput of your connection, we do not collect any additional personal information during this process.

Can I opt out from my connection being tested?

Yes - if you don’t want your modem and connection to perform internet speed testing and other tasks related to the delivery of your amaysim home internet service. You can request that we do not use your service by emailing our support team via service.nbn@amaysim.com.au

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