OVO FAQs

OVO customers

This is going to be amazing!

Here's everything you need to know about your new amaysim service...

the transfer

Who is amaysim?

amaysim is Australia's 4th largest mobile service provider with over 1 million subscribers, powered by the trusted Optus 4G Plus network. We also provide energy plans across Australia. We are a publicly listed company on the Australian Securities Exchange with our customer service team located in the Philippines. We've won several awards such as "Best prepaid phone plans", 2019 Canstar Blue and most recently won the Mozo 2020 People's Choice Award – Value for Money.

Why am I being transferred to amaysim?

We’ve purchased the OVO Mobile customer base. We offer great value pre-paid mobile and data plans so we’re transferring your service over to amaysim where you’ll be on an equal or even better value deal than what you’re on now. OVO will be notifying all customers of this transfer via email between 25 - 30 June.

Why are my mobile plan price/inclusions changing?

OVO Mobile customers will be transferred to amaysim between 7 July - 19 August. amaysim offers great value pre-paid mobile and data plans on the Optus Network, so as part of this process we will be moving you to be on an equal or even better value deal than what you're on now. OVO will be notifying all customers of this transfer via email between 25 - 30 June.

When will my service be moved to amaysim?

Your service will be transferred between 7 July - 19 August. You'll receive a confirmation email and SMS from us once you're on your new amaysim mobile or data plan outlining all the details of your new amaysim account and plan inclusions.

Will there be any downtime during the transition period?

No, there will be no downtime during your service transfer.

My OVO service has not been activated yet, will it be transferred to amaysim?

Only activated OVO services will be transferred across to amaysim. Make sure you activate your OVO SIM by 6 July to ensure it's transferred.

Should I call you or OVO Mobile if I encounter issues whilst you move my service?

Until you have received a confirmation of your service transfer from us, please continue to contact OVO for any service related questions.  Once transferred, you'll be able to get in touch with us for more details.

Will I have to change my SIM card?

amaysim are also on the Optus network, so there will be no SIM swaps required and no disruptions to your service – we’ll take care of everything for you.

I haven't used my service for a while and I'm out of credit, will my service still get transferred?

Yes, your service will still be transferred to amaysim but you will need to recharge your service in order to access your new plan. 

I have recently requested a plan change, will I get this when I move to amaysim?

Yes, your service will be transferred to amaysim after your plan change has happened, at your next recharge.

 

plan inclusion details

When will I be able to use my new amaysim inclusions?

Once you've been transferred to amaysim, they will be in touch via email and SMS to confirm your transfer and you'll be able to use your new plan inclusions right away so long as your plan has auto-recharge switched on and your plan hasn't expired. If your auto-recharge is turned off you will need to turn it back on to access your new plan with amaysim. We call it 'auto-renew'.

Will I get my full new amaysim inclusions right away?

Once you've been successfully transferred to amaysim, you'll be able to use your new plan inclusions right away. However, if your auto-recharge is turned off you will need to recharge before you can access your new plan with amaysim.

What happens to my current OVO inclusions?

Don't worry, your new amaysim plan inclusions will apply from the day that you’re transferred to amaysim (as long as you have your auto-recharged turned on) so you won’t have to worry about what you've used/not used with OVO during your current renewal period. If your auto-recharge is turned off you will need to recharge before you can access your new plan with amaysim.

What will happen to my unused top-up data/OVO Extras/Roaming credit balance?

If you've got any leftover top-up data, OVO Extras or roaming credit, amaysim has you covered and will make sure you get the full value of any leftovers on your service once transferred.

I have been given an amaysim credit, how can I use it?

Any credits added to your amaysim account will be used towards your next amaysim renewal payment and/or any excess data, premium SMS or international calls you make that are not already included in your plan (whatever comes first).

 

renewals & payments

Will my renewal date change?

No, your renewal date will remain the same as always. Please make sure you download the amaysim app so you can continue to view your account and make any payments or updates.

What will happen if my auto recharge is switched off with OVO?

Your service will still be transferred to amaysim and your auto recharge will remain off. To make sure you get to enjoy your new amaysim plan, you'll need to login to your amaysim account after your transfer, turn on your auto renew and select the amaysim plan you want.

Will you keep the payment arrangement I have with OVO Mobile?

Yes, you can continue to make service payments using your nominated payment method, excluding vouchers. If you have more than one payment method linked to your OVO account, you will need to nominate one payment method for all services prior to your transfer. OVO vouchers needed to be redeemed by 21/6/2020, and will not be available with amaysim once you have been transferred. If you are a voucher customer, you must nominate a credit/debit card as your preferred payment method before you can be transferred to amaysim. You must make any changes to nominated credit/debit card in your OVO account by 6 July. Please get in contact with OVO on ovo.com.au/chat or 135 686 if you need further information

How can I update all of my OVO services to have the same payment details?

Before your services can be securely transferred to amaysim, you will need to nominate one credit/debit card to be charged for all your ongoing services with amaysim. You'll need to do this by 6 July. To do this, sign in at ovo.com.au/dashboard or go to the OVO Dashboard on the OVO app. Then select the service you wish to change, select "Manage my payments", and follow the prompts to allocate the credit card you want to use for you services.

I'm a voucher customer, can I continue to recharge with vouchers once I'm transferred to amaysim?

No, unfortunately, the OVO vouchers will not be valid with amaysim. You will need to add a valid credit/debit card to your OVO account by 6 July in order for your service to be transferred to amaysim.

I'm an OVO voucher customer, how can I update my OVO payment method/details to credit card?

Just sign in at ovo.com.au/dashboard or go to the OVO Dashboard in the OVO app, select the service you wish to update and go to the "Manage your payments" section. You can enter your credit or debit card details there. If you need some help feel free to contact OVO on ovo.com.au/chat or call 135 686.

Can I have different payment methods for my different amaysim services?

No, amaysim does not support multiple payment methods. You will need to nominate one payment method for all of your services with amaysim. Please ensure you've updated all of your OVO services in your OVO account with just one set of payment details by 6 July in order for your services to be transferred to amaysim. To do this, sign in at ovo.com.au/dashboard or to the OVO Dashboard in the app, select the service you wish to update and go to manage your payments. You can enter your credit or debit card details there. 

 

account/service details

Will my sign in details change?

No, you will still be able to login using your email and existing OVO password to login to your amaysim account. However, if you were logging in using your social account, this will no longer be supported with amaysim so please follow the amaysim prompts to reset your password with amaysim once your service has been transferred. We also recommend you download the amaysim app to access your account details and keep on top of your plan. Look out for an email confirmation and SMS from amaysim with all the details once you've been successfully transferred.

Why does 'OVO' still appear in the top left corner of my mobile device?

This is simply because OVO and amaysim are both on the Optus Network, therefore there was no SIM swap required when transferring your service across to amaysim. You will continue to see this even though you're now with amaysim. If this bothers you, please contact our customer service team who can arrange a SIM swap for you.

 

customer service/self-service

Can I change to a different amaysim plan?

Yes, once your service is with amaysim, you're welcome to switch to any amaysim plan on offer by logging into your account to switch plans. However, please note that the amaysim plan we've transferred you to has been customised for a 30 day renewal period. All other amaysim plans have a 28 day renewal period.

What sort of self-service/customer service does amaysim offer?

amaysim offers award-winning customer service over the phone or via email and live chat as well as a customer self-service portal where you can find most answers to your questions. We also recommend you download the amaysim app to access your account details and keep on top of your plan and any changes you'd like to make along the way.

Does amaysim have a mobile app?

amaysim has a mobile app available on both Android and iOS with many options to help you manage your account. Download and read about all it's features here.

Can I still use my OVO Mobile app?

Once your OVO Mobile service is transferred to amaysim, you'll need to download the amaysim app to keep up to date with your service usage and information. It's super easy, just follow the instructions here. Please continue to use the OVO app to access your OVOPlay account.

 

OVO services/benefits

Can I continue to use my OVOPlay account?

Yes, OVOPlay will still be available via the OVO app or ovo.play.com.au, and your login details will remain the same. Be assured that any Fan Pass access you have will also be unaffected, however, OVO Time rewards will no longer be available.

Can I continue to use my Family Zone account?

Yes. If you have an existing Family Zone account this  will remain connected to your service and will continue as usual without any cost.

Will I still get bonus data for OVOPlay usage?

Unfortunately while you can still continue to access OVOPlay, OVOTime will no longer be available with amaysim.

What will happen to my OVO Fan First points?

If you have leftover fan points as part of your membership of the OVO Fans First Club, any eligible credit will still be available to you once you have transferred to amaysim. To redeem these points simply contact us