Smart meter installation guide

Quick answer

With smart meters being a requirement of our subscription energy plans, once you’ve signed up, we’ll check to see if a smart meter needs to be installed at your address.

If an installation is required, we’ve teamed up with Spotless Advanced Metering who will complete the installation of your smart meter. Spotless will be in touch shortly after you’ve signed up to schedule a date for one of their technicians to visit your property and replace your existing meter.

During this process, Spotless will contact you via email to complete a quick online form so they can assess a few details regarding your existing meter setup. This will help make the installation of your smart meter as seamless as possible.

On the day of your installation appointment, the installation will take 1-2 hours to complete. Your power will also need to be shut off for around 30 minutes.

Before the meter is installed

After signing up, we’ll verify the details of your address and check whether a smart meter installation is required at your address.

In the days following this verification process, the team at Spotless Advanced Metering will reach out to you via email to schedule a date for the installation to take place.

You’ll be able to review/reschedule the proposed installation date during this period.

During this process, Spotless will request for you to complete a quick online form with some brief questions around your existing meter setup. This will help avoid any issues when they come out to complete the installation.

What to expect on installation day

The installation of your smart meter will usually take 1-2 hours to complete.

The team at Spotless will need to briefly disconnect your power to ensure the job is done safely and your power will be switched off for around 30 minutes.

Can I re-schedule my installation appointment?

Yes, however this needs to be done ahead of time to avoid a “wasted visit” fee. A “wasted visit” fee of $45 will only be charged if you fail to provide access to your meter during the installation appointment that you have arranged with Spotless Advanced Metering. This fee is a cost passed through from Spotless Advanced Metering.

If you need to re-schedule an installation appointment, be sure to correspond with the emails Spotless send you when initially organising your installation appointment.

Alternatively, if you have any questions or concerns prior to your installation date, simply contact us at any point and we’ll be more than happy to assist.

Who are Spotless Advanced Metering?

Spotless Advanced Metering are an experienced integrated facility services provider who have a deep expertise across the metering industry.

Working alongside Spotless allows us to provide our customers with a greater experience when it comes to managing their energy bill, by giving them the ability to upgrade to a smart meter when they switch to one of our subscription energy plans.

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