what can we help you with?
manage your plan
- How can I track my energy usage?
- What is a kilowatt-hour (kWh)?
- How much kWh do common household appliances use?
- How can I change my energy plan?
- What happens at the end of a benefit period?
- How can I reduce my energy usage?
- Energy Rebates, Concessions & Eligibility
- How can I cancel my energy account?
- Emergencies & outages
subscription energy
- How do subscription energy plans work?
- Am I eligible for subscription energy?
- How do we make plan recommendations?
- How do usage projections work?
- What happens if I go over, or under my subscription plan allowance of kWh?
- How can I view my saved energy?
- How do energy top-ups work?
- How does the off-plan rate work?
- What happens if I cancel part way through my subscription plan period?
- How does the cooling off period work?