COMPLAINTS

We're sorry to see you here. At amaysim, we strive to keep our customers happy and to offer excellent customer service, so we'll do our best to resolve your issue in a quick and effective manner.

We're here to help today from

Mon - Fri8am - 6:45pm
Sat - Sun10am - 5:30pm
Public holidays10am - 6pm
live chat or call us

Calling from your amaysim number?

Call 567, it's free.

Calling from another number?

Additional charges may apply, simply call 1300 808 300.

Mon - Fri9am - 6:00pm
Sat - Sun10am - 5:30pm
Public holidays10am - 6pm

Fill out a short form and we'll get back to you ASAP.

send us an email

We'll provide a Reference Number for you right away, so you can track the progress of the complaint. We'll also get back to you within 2 days of submitting your complaint.

We'll contact you and do our best to resolve everything as quickly as possible.

Most complaints are resolved within 15 business days. If we need more time, we'll let you know.

Urgent complaints about financial hardship or disconnections will be prioritised.

Contact us with your complaint Reference Number and we'll give you a status update on your complaint.

amaysim Complaint Handling Policy (PDF)

We're happy to mail you a hard copy of the policy - just contact us to let us know your postal address.

If you are not satisfied with the outcome of your complaint or with the way in which we have handled the matter (including the timeframes for resolving your complaint), you can ask the relevant industry ombudsman to assist you.

Note: You'll need to give amaysim an opportunity to resolve your complaint before taking it to the TIO.

Telecommunication Industry Ombudsman (TIO)

Ph: 1800 062 058
Web: http://www.tio.com.au
Mail: PO Box 276 Collins Street West Vic 8007

We aim to make the complaint handling process fair and accessible for everyone including customers and former customers with disabilities, those suffering from financial hardship and those from non-English speaking backgrounds. If you require any special assistance to articulate and lodge a complaint or have any special requirements, please tell us what they are when you get in touch with us and we will provide specialised support as needed.