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Service representative talking

Telco talk demystified

24 Jun 2013
Hayden - amaysim blogger


amaysim's marketing director

Our customer service gurus make it look so easy, but the telco lingo doesn’t come naturally to the rest of us mere mortals.

Working at amaysim means that I need to be up to date with all things telco, and that includes the lingo. By the end of this blog you’ll know your Prepaid from your Postpaid like you know your left from your right. With the language down pat, we reckon you’ll have a better amaysim experience… and hopefully you won’t hear too much telco talk from us in the future!

Here are my top five telco terms explained (try saying that five times fast).

Prepaid vs. Postpaid

The difference between Prepaid and Postpaid isn’t rocket science, but we reckon it’s pretty important to understand.

I like to think of Prepaid as going to a café without table service. I tell them what I want and I pay for it upfront. Postpaid is like having table service – the waiter will take my order first and then I pay for what I’ve had after I’m done – easy!

If you’ve got a few minutes to kill you can check out our Prepaid and Postpaid videos.

Auto Recharge vs. Auto Renewal

A lot of us are guilty of confusing auto-recharge and auto-renew, so don’t worry if these phrases stump you too. Here’s the score:

  • Auto recharge (a.k.a. auto top-up) is when we automatically add credit to your Prepaid service. You nominate the amount you’d like to recharge your service with when your balance hits a minimum level.
  • Auto renewal is the default setting for amaysim UNLIMITED, as well as our data plans. These plans will automatically renew every 30 days for your convenience. Don’t worry, you can easily turn this feature off in My amaysim if you’re not into it.

So in short, when you hear ‘recharge’ think credit or if it’s ‘renewal’ you should think ‘plan’.


You’ll always hear us say that you don’t need to pay for flagfall with amaysim… but what isflagfall?!

The fee originally came about from someone sitting at a massive switchboard, putting cables in different holes to connect calls. It’s essentially a call connection fee. Some telcos will bill you for connecting to another phone, and that charge is added to the price of the call.

You can say ‘see you later’ to flagfall when you’re with amaysim.

Included Value vs. Excluded Value

If you’re on Postpaid using amaysim UNLIMITED, you’ll see that your monthly bill is divided into included and excluded value.

If you’re handing over $20 or $40 a month, you’re going to want something for it! You’re included value is what you’re paying for. Services like international calls and texts are not included with your monthly plan and cost a little extra. That’s why we call these extras excluded value.

I’d recommend checking out our online interactive bill for a more detailed explanation.

Premium SMS

Have you seen those commercials where you can text a number to get new ringtones, games, weather alerts or even find out whether your current boyfriend or girlfriend really is your true love (wow, you can get that from an SMS?!? How awesome is that … if you believe it!)?

That’s a premium SMS.

What makes it different is that the content is offered by a third party, so we can’t control the prices. We’ve set a Premium SMS limit at $50 so you don’t unexpectedly get slugged with a whopping bill for using these services that can otherwise really hit you in the hip pocket. If you want to change your limit, or you want some more info, you can visit our Help and Support.

So there you go - with a quick crash course in how to speak telco, all that crazy jargon should just roll off your tongue.

Do you think you’ve mastered the language of telcos? Are there other terms you need help translating? Are we making it easier here or are you still scratching your head? Comment below and let us know.


Hayden – amaysim’s customer guy.


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Pixel 5

Google Pixel 5: Everything we know so far

13 Aug 2020

Fresh on the heels of the Pixel 4A being announced, the hype train for the Google Pixel 5 is now well and truly underway.

After months of speculation about whether the Pixel 5 launch would be pushed back, Google put much of this chatter to rest by providing a sneak peak of the Pixel 5 during the recent launch of the Pixel 4A.

Last years flagship device, the Pixel 4, was a phone full of potential. As we've come to expect from the Pixel series, it featured an incredibly powerful camera, however its average battery life, held it back from being a serious contender for phone of the year.

While the Pixel 4 had its flaws, it was still a really good phone overall, and it will interesting to see how this years model, stacks up against other flagship models from 2020 such as the Samsung Galaxy S20 and Apple's highly anticipated iPhone 12.

With all this said, we wouldn't count Google out from delivering something special and with such a positive early response to the Pixel 4A, perhaps 2020 will prove to be the year of the Pixel.

To help bring you up to speed on what Google has in-store with this years flagship Pixel device, here's everything we know so far about the Pixel 5.

at a glance: rumoured Google Pixel 5 features

  • Expected October release
  • 5G connectivity
  • Android 11
  • New camera features; Adjustable Flash, Motion Blur & Audio Zoom
  • 120Hz refresh rate
  • Qualcomm Snapdragon 765G

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    Expect 5G

    It's widely expected the Pixel 5 will include 5Gconnectivity.

    The feature was all but confirmed in early August with the announcement of the Pixel 4A, where Google teased two new 5G devices, the Pixel 5 and a 5G version of the Pixel 4A, both of which are set to be released during the final quarter of 2020.

    Release Date

    Since the phone’s inception back in 2016, Google has remained incredibly consistent with their release schedule for the flagship Pixel series, with all previous launches taking place in October. This trend is set to continue, after a leak surfaced from a Google affiliated website in France, claiming the Pixel 5 will be available for pre-order from October 8.

    Android 11

    This shouldn’t come as too much of a surprise, since a beta version of Android 11 is already available for public download, however it’s expected the Pixel 5 will be the first device to don the latest Android software straight out the box.

    Some of the expected improvements and features of Android 11 include a new media player widget, easier ways to control smart home devices using your phone, a new power button menu and refinements to the messaging system and conversation bubbles.

    Pixel 5 Render
    Image Credit: Google

    Design & Display

    Last year Google teased images of the Pixel 4 in the months leading up to its official launch. This time round, the only confirmed sighting of the Pixel 5 has been the side image (seen above) which Google teased during the launch of the Pixel 4A.

    Outside of this image, there have been a number of different leaks floating about which have helped paint a picture of what this years phone might look like.

    Like the Pixel 4, it's expected the Pixel 5 will feature an OLED panel, with a matte glass finish on the back and full HD/QHD resolution. According to Front Page Tech who gained access to an early Pixel 5 prototype, a forehead bezel on the front side of the device is also expected to remain.

    In terms of refresh rate, last year we got to enjoy a smooth 90Hz experience with the Pixel 4. However with Samsung (and others) already making the jump to 120Hz and Apple reportedly looking to do the same with the iPhone 12, it will be interesting to see if Google sees this as an important feature upgrade and whether they'll look to roll out a 120Hz refresh rate with the Pixel 5.

    A Mighty Fine Camera

    While earlier leaks suggested the Pixel 5 would include a triple-lens camera on the rear of the device, more recent leaks suggest Google will once again opt for a two camera setup on the back.

    The quality of images with the Pixel 4 were outstanding, so it's not as if this should be a concern. For some though, the added flexibility of a third, wide angle lens, would of been the cherry on top, for a camera that many consider one of the top-tier mobile phone cameras.

    With that said, Google doesn't appear to be standing still, instead opting to fine-tune the Pixel's two-camera setup by adding new features.

    Expected new features include an adjustable camera flash, a new motion blur feature and the introduction of audio zoom, which will allow you to zoom in when recording video to help you capture audio more precisely.

    Long story short, it looks like we're in for a treat with this years camera setup.

    Under The Hood

    In the past, Pixel devices have typically featured the best Qualcomm chip available, which this year would be the Snapdragon 865 Plus. With the Pixel 5, this might not be case, with an inside scoop from 9to5Google suggesting the phone may be shipped with a Snapdragon 765G processor.

    The Snapdragon 765 is more of a mid-range chip, unlike the high-end Qualcomm Snapdragon 865 which powers the latest Samsung phones. This would suggest slightly less processing power than some of its competitors. With that said, the 765 is obviously no slouch and will still pack a solid punch in terms of performance.

    In terms of RAM, while it hasn't been a huge strength of the Pixel series in the past, there should be improvements on this front, with the Pixel 5 set to include 8GB of RAM in comparison to last years 6GB.