Our customer service gurus make it look so easy, but the telco lingo doesn’t come naturally to the rest of us mere mortals.
Working at amaysim means that I need to be up to date with all things telco, and that includes the lingo. By the end of this blog you’ll know your Prepaid from your Postpaid like you know your left from your right. With the language down pat, we reckon you’ll have a better amaysim experience… and hopefully you won’t hear too much telco talk from us in the future!
Here are my top five telco terms explained (try saying that five times fast).
Prepaid vs. Postpaid
The difference between Prepaid and Postpaid isn’t rocket science, but we reckon it’s pretty important to understand.
I like to think of Prepaid as going to a café without table service. I tell them what I want and I pay for it upfront. Postpaid is like having table service – the waiter will take my order first and then I pay for what I’ve had after I’m done – easy!
Auto Recharge vs. Auto Renewal
A lot of us are guilty of confusing auto-recharge and auto-renew, so don’t worry if these phrases stump you too. Here’s the score:
- Auto recharge (a.k.a. auto top-up) is when we automatically add credit to your Prepaid service. You nominate the amount you’d like to recharge your service with when your balance hits a minimum level.
- Auto renewal is the default setting for amaysim UNLIMITED, as well as our data plans. These plans will automatically renew every 30 days for your convenience. Don’t worry, you can easily turn this feature off in My amaysim if you’re not into it.
So in short, when you hear ‘recharge’ think credit or if it’s ‘renewal’ you should think ‘plan’.
You’ll always hear us say that you don’t need to pay for flagfall with amaysim… but what isflagfall?!
The fee originally came about from someone sitting at a massive switchboard, putting cables in different holes to connect calls. It’s essentially a call connection fee. Some telcos will bill you for connecting to another phone, and that charge is added to the price of the call.
You can say ‘see you later’ to flagfall when you’re with amaysim.
Included Value vs. Excluded Value
If you’re on Postpaid using amaysim UNLIMITED, you’ll see that your monthly bill is divided into included and excluded value.
If you’re handing over $20 or $40 a month, you’re going to want something for it! You’re included value is what you’re paying for. Services like international calls and texts are not included with your monthly plan and cost a little extra. That’s why we call these extras excluded value.
I’d recommend checking out our online interactive bill for a more detailed explanation.
Have you seen those commercials where you can text a number to get new ringtones, games, weather alerts or even find out whether your current boyfriend or girlfriend really is your true love (wow, you can get that from an SMS?!? How awesome is that … if you believe it!)?
That’s a premium SMS.
What makes it different is that the content is offered by a third party, so we can’t control the prices. We’ve set a Premium SMS limit at $50 so you don’t unexpectedly get slugged with a whopping bill for using these services that can otherwise really hit you in the hip pocket. If you want to change your limit, or you want some more info, you can visit our Help and Support.
So there you go - with a quick crash course in how to speak telco, all that crazy jargon should just roll off your tongue.
Do you think you’ve mastered the language of telcos? Are there other terms you need help translating? Are we making it easier here or are you still scratching your head? Comment below and let us know.
Hayden – amaysim’s customer guy.