COVID-19 update
Recent government restrictions imposed in the Philippines in response to COVID-19 have impacted the availability of our Customer Service Team based in Manila.These restrictions mean that our Customer Service Team are currently unable to respond to voice calls, however will be available via Email and Live Chat between the hours of 9am - 6pm AEST on weekdays and 10am - 5:30pm AEST on weekends.
Impacted by COVID-19? amaysim is here to help - read more
Over the last few weeks, we’ve all had to make changes to our lifestyles as we transition into working and studying from home due to COVID-19. The Coronavirus (COVID-19) crisis has hit home and everyone has been affected in some way or another.
Here at amaysim our priority remains firmly focused on our people – which means our customers, and those who work for us.
On this page we’ve put together some information which may be relevant to you at this time.
amaysim continues to work with the Government to ensure our customers receive the assistance they are entitled to.
Learn about the Federal Government’s programs. You may be entitled to additional support from your state government.
We know that the current environment is creating a lot of uncertainty.
If you’re concerned about how you will pay your future bills, our financial hardship programs are here to support customers who are experiencing financial difficulties as a result of COVID-19.
Check out the below links for further details and if you need a helping hand or had any additional questions, please reach out to us and we’ll be happy to assist.
Mobile Hardship Information
Energy Hardship Information
As the wider Australian community begins transitioning to new arrangements, such as working from home more frequently and practicing self-distancing measures, staying connected with the people that make you smile has never been more important.
Whether it's messaging family overseas, or simply being able to tune in to your favourite Netflix series while on the couch, mobile phones remain the bread and butter of connectivity and our team is more determined than ever to do whatever it takes to keep you connected during this unusual period.
This way you can remain focused on what matters most, which is the health and safety of yourself and all your loved ones.
The internet is a magical place at the best of times, however with the current climate, staying connected on your mobile so you can stream, browse and contact loved ones is obviously very important.
Many of our mobile customers already have access to unlimited mobile data, however for our customers using $10, $20 or $30 UNLIMITED mobile plans, we’ll be providing extra data at no extra cost to help you stay connected during this time of change. It's honestly the least we could do.
If you're a customer using one of these plans, keep your eyes out for an email to advise you on the details of your extra data.
Yep you betcha.
We understand the importance of staying connected on your mobile phone during this period and want to ensure our customers have plenty of data to stay connected with friends, family and of course your favourite content.
If you've received an email and want to check your most up to date data balance, log on to My amaysim, or head to the main screen of the amaysim app.
Good question!
Many of our mobile plans already include loads of International inclusions, making it easy for customers to call and text friends and family overseas.
Our UNLIMITED plans include unlimited standard international talk and text to 19 countries, as well as unlimited standard international sms and mms to a further 13 countries.
For our heavy data users, the UNLIMITED 45GB and UNLIMITED 60GB plans also include an additional 300 minutes of standard international calls to even more countries, to help you stay in touch with friends and family overseas.
If you'd like to call a country outside these lists, check out our complete list of international call rates.
As an alternative to making international calls, you also have the option to make voice calls through popular messaging apps, such as WhatsApp, Skype or Facebook messenger.
This has become a very common method for people looking to touch base and connect with friends and family overseas, however, just be mindful that it will use data from your mobile plan to make the call if you're not connected to Wi-Fi.
We know that the current environment is creating a lot of uncertainty.
If you’re concerned about how you will pay your future bills, amaysim is here to support you.
Our financial hardship program is here to help customers who are experiencing financial difficulties as a result of COVID-19.
As we transition to new routines that involve spending more time at home, it's very likely that many of us will increase the amount of energy we use around the home. This unfortunately means your energy bill may be higher than what you're used to paying.
This makes it extra important to be mindful of your energy consumption as we adapt to this new way of living.
To help you along this journey, we've curated a few guides to get you thinking about some simple ways to reduce your energy usage around the home.
Switching up your habits around the house can go a long way in reducing your overall energy consumption.
Here are a few guides to get you started,
With more devices being used around the house, it’s important to understand how much energy is actually being used by the appliances around your home.
Here's a few articles to help you out.
We know that the current environment is creating a lot of uncertainty.
If you’re concerned about how you will pay your future bills, amaysim is here to support you.
Our financial hardship program is here to help customers who are experiencing financial difficulties as a result of COVID-19.
find out more.
Recent government restrictions imposed in the Philippines in response to COVID-19 have impacted the availability of our Customer Service Team based in Manila.
These restrictions mean that our Customer Service Team are currently unable to respond to voice calls, however will be available via Email and Live Chat between the hours of 9am - 6pm AEST on weekdays and 10am - 5:30pm AEST on weekends.
While we continue to facilitate and service as many customers as possible, we ask that you bear with us and remain patient as we do our best to resolve your queries. In the meantime, if you need a helping hand, check out the Help & Support section of our website, head to My amaysim or jump on the amaysim app to manage your account.
There are no additional fees involved with plan changes at amaysim and you can change your plan at any point during an existing 28 day plan period.
If you've linked a payment method to your account, simply choose one of the following options to change your plan:
Here are some quick and easy ways to check the balance of your mobile or data-only plan:
Due to the recent government restrictions imposed in the Philippines in response to COVID-19 our Customer Service Team are currently unable to respond to voice calls, however will be available via Email and Live Chat between the hours of 9am - 6pm AEST on weekdays and 10am - 5:30pm AEST on weekends.
If you need a helping hand with your amaysim account, we recommend checking out the Help section of our website for self-service guides and FAQs on managing your account.
Generally speaking, you should be able to manage all your needs through My amaysim, or the amaysim app.
If you end up getting stuck, give us a buzz on live chat or email and our team will do our best to assist, however just bear in mind that the wait times maybe a little longer than usual.
We use the Optus 4G Plus network. The Optus Network covers 98.5% of Aussies.
Manage your amaysim mobile, data-only and energy plans on the go.
