FREQUENTLY ASKED QUESTIONS
By bringing together the strengths of Vaya and amaysim under one brand through the closure of Vaya, we are ready to deliver an exceptional experience to all our customers. This allows us to combine the best features of both brands, offering superior products, enriching experiences, and unparalleled support.
If your service remains active with Vaya up until your communicated move date, you will be automatically upgraded to amaysim. We’ll send you a reminder closer to your migration date.
No. Your existing SIM will work on amaysim when we move your number across.
Yes. Only your account number will change. Your confirmation email will contain your new amaysim account number.
No. You will keep your existing mobile number.
No, you won’t lose connection while we move you to amaysim.
In case you have any issues just switch your phone off and on.
Yes. You will start a new amaysim contract which is not locked into a plan. Your service will continue to be on a month-to-month plan.
You can get familiar with our terms and policies in the following links:
Vaya is a part of amaysim, so we already share certain operational functions to ensure the best possible service for our customers. Your personal information is a crucial aspect of this commitment to providing you with a seamless and efficient experience.
As part of moving your service to amaysim, your personal information will continue to be protected and migrated securely to amaysim’s systems.
We will create a new account for all your services. After your move is complete, you can keep your amaysim services separate or talk to our team about options to consolidate your services.
Yes. The number 0421 263 657 is used by amaysim to send marketing and service related messages. Vaya will also use this number to keep customers up to date on their move to amaysim.
If you don't want to be moved to amaysim, you’ll need to switch your number from Vaya to another provider before your communicated migration date, as this is the date that your Vaya account will be closed.
If you have any other issues please visit our help page or contact us.