The network is back online

We understand how important it is for all our customers to be connected and we are deeply sorry for the inconvenience caused by the recent network outage. The good news is the network has now been restored with all services back online. We appreciate your patience and support and wish to thank you with a gesture of gratitude.  

Something to say thank you

You’ll receive a one-time goodwill bonus specific to your amaysim plan that will automatically be applied to your account. We’ll let you know as soon as it’s active so you can continue enjoying a whole lotta mobile with amaysim.

 

Unlimited

UNLIMITED

Are you an amaysim UNLIMITED customer? Enjoy 60GB bonus data to use until 31 December 2023.

unlimited

As You Go

If you’re an amaysim As You Go customer, you’ll get free standard national talk & text to use until 31 December 2023.

Frequently asked questions

You will receive free standard national talk & text to use until 31 December 2023. This means all standard calls and texts you make within Australia will be completely free of charge until 11:59pm AEDT on 31 December 2023. This will be automatically applied on or before 24 November 2023 and you will be notified by email and/or SMS when the offer has been applied.

You will receive 60GB of extra data to use within Australia until 31 December 2023. This is a one time offer which is not eligible for data banking. It will be automatically applied on or before 24 November 2023 and customers will be notified by email and/or SMS when the offer has been applied.

You will receive an email and/or SMS notification when free standard national calls and text have been activated on your account.

You will receive an email and/or SMS notification when the 60GB of extra data has been activated on your account.

Nothing. The offer will be automatically applied to your account. However, if you change your plan from a AYG to an UNLIMITED plan (or vice versa) before it is applied, you will no longer be eligible.

Yes, it can be used until 31 December 2023 but it will expire at 11.59pm AEDT on that date. It is not eligible for data banking.

No, it expires on 31 December 2023.

Yes, the network has been restored and services are now back online.

Some customers may need to restart their device or turn flight mode on then off. If you still can’t connect, contact us at amaysim.com.au/help