ⓘ 5 June 2026
We previously identified an issue where some devices were unable to call Emergency Services (i.e. Triple Zero & ‘112’) where coverage is available in some very remote outback areas where our network provider, Optus, operates Satellite Small Cell (SSC) sites. All SSC sites have now been upgraded, and previously impacted devices will be able to make calls to Emergency Services, where coverage is available, in those areas once they have been restarted.
As of 30 May 2026, all SSC sites have been upgraded to ensure previously impacted devices can call Emergency Services where coverage is available.
If your impacted device was blocked by amaysim prior to SSC site upgrades, they have now been unblocked. Please restart your device and ensure your SIM is inserted to connect to the mobile network. For more information regarding these blocked devices, see the section below: ‘Impacted Motorola Devices’.
Previously Impacted Devices
While SSC upgrade activities were being completed, some ZTE & Motorola devices were impacted. Emergency calling from these devices in remote outback areas where coverage is available has now been restored. To check the model of your phone, go to ‘Settings’ and then ‘About phone’.
Previously Impacted Motorola Devices
As of 30 May 2026, all SSC sites have been upgraded to ensure impacted Motorola moto g35 5G devices can call Emergency Services where coverage is available.
The following Motorola devices were not able to call Emergency Services (i.e. Triple Zero & ‘112’) where coverage is available in very remote outback SSC sites. While devices appeared to have network coverage in these SSC sites, they were not be able to make calls to Emergency Services (i.e. Triple Zero & ‘112’) where coverage is available. To keep customers safe, we were required under Australian law to block device(s) that did not comply with mobile safety requirements.
Motorola Mobility Australia Pty. Ltd Models:
Model Number | Device Name |
XT2433-4 | Motorola moto g35 5G |
If your impacted device was blocked by amaysim prior to SSC site upgrades, they have now been unblocked. Please restart your device to connect to the mobile network. If you have restarted your device and are experiencing issues with your connection to the mobile network, please contact us immediately at 1300 808 300.
What you need to know
Why did this happen?
Some devices were not compatible with the technology used in Satellite Small Cell (SSC) sites that operate in very remote outback areas. Network upgrades have now been completed for all SSC sites to ensure devices can call Emergency Services where coverage is available.
What is a Satellite Small Cell (SSC) site?
Satellite Small Cell (SSC) sites are sites that are located in very remote outback areas where cellular towers are not available. These sites are typically attached to other existing structures and connected via Optus satellite to Optus core network, providing limited coverage to remote towns and communities in outback Australia where standard cellular towers are unavailable.
Previously Impacted ZTE Devices
As of 30 May 2026, all SSC sites have been upgraded to ensure impacted ZTE devices can call Emergency Services where coverage is available.
Impacted ZTE Corporation Models:
Model Number | Device Name |
ZTE P602 | Optus X-Plus |
ZTE P505 | Optus X-Start 5 |
ZTE P280 | Optus X-Flip |
Impacted Nubia Technology Co Ltd Models:
Model Number | Device Name |
ZTE Nubia P7 Pro 5G | Optus X-Value 5G |
ZTE Nubia P9 Pro 5G | Optus X-Pro 2 5G |
ZTE Nubia Focus 2 5G | Nubia Focus 2 5G |
ZTE Nubia Neo 3 GT 5G | Nubia Neo 3 GT 5G |
What you need to know
Why did this happen?
Some devices were not compatible with the technology used in Satellite Small Cell (SSC) sites that operate in very remote outback areas. Network upgrades have now been completed for all SSC sites to ensure devices can call Emergency Services where coverage is available.
What is a Satellite Small Cell (SSC) site?
Satellite Small Cell (SSC) sites are sites that are located in remote outback areas where cellular towers are not available. These small cells are usually attached to other existing structures and connected via Optus satellite to Optus core network in the exchanges, these cells provide coverage to remote towns and communities in outback Australia where standard cellular towers are unavailable.
NEED MORE HELP?
All you have to do is contact our Customer Service Team on 1300 808 300 if you're still unsure and need more help with ensuring you stay connected.