The following devices will not be able to connect to the Satellite Small Cell (SSC) sites listed below. This may impact your ability to make calls to Emergency Services (i.e. Triple Zero & ‘112’) using the Optus mobile network in these areas. To keep you safe, we advise that you check if you’re planning on travelling in or near these areas. If you are not planning to travel to any of the listed sites, then no action is required, and your device will continue to work as normal.

Nubia Technology Co Ltd Models:

What you need to know

Why is this happening?

We have identified that a number of ZTE devices are not configured in a way that enables them to connect to Optus Satellite Small Cell (SSC) sites located in some very remote outback areas across Australia. The identified devices are unable to connect to the Optus network to make or receive calls and texts in these areas.

To keep customers safe, we are required by law to let customers know of any circumstance in which their device may not be able to contact Emergency Services.

What is a Satellite Small Cell (SSC) site? 

Satellite Small Cell (SSC) sites are sites that are located in remote outback areas where cellular towers are not available. These small cells are usually attached to other existing structures and connected via Optus satellite to Optus core network in the exchanges, these cells provide coverage to remote towns and communities in outback Australia where standard cellular towers are unavailable.

What options do I have if I’m travelling in or near these areas?

We’re here to help and have options available to you. Call us on 1300 808 300.

What you need to know. Why is this happening? We have identified that a number of ZTE devices are not configured in a way that enables them to connect to Optus Satellite Small Cell (SSC) sites located in some very remote outback areas across Australia. The identified devices are unable to connect to the Optus network to make or receive calls and texts in these areas. To keep customers safe, we are required by law to let customers know of any circumstance in which their device may not be able to contact Emergency Services. What is a Satellite Small Cell (SSC) site? Satellite Small Cell (SSC) sites are sites that are located in remote outback areas where cellular towers are not available. These small cells are usually attached to other existing structures and connected via Optus satellite to Optus core network in the exchanges, these cells provide coverage to remote towns and communities in outback Australia where standard cellular towers are unavailable. What options do I have if I’m travelling in or near these areas? We’re here to help and have options available to you. Call us on 1300 808 300.

The following devices will not be able to call Emergency Services (i.e. Triple Zero & ‘112’) where Optus operates SSC. While devices may appear to have network coverage in these SSC sites, they will not be able to make calls to Emergency Services (i.e. Triple Zero & ‘112’). Please don’t test call Emergency Services, this is not an effective test of your device’s emergency calling capability.

A software update is expected after 16 March 2026 to fix this issue. We’ll notify you when it is ready so you can update the software on your device(s). If this issue is not fixed, Optus will be required, under Australian law, to block your device(s).

Once blocked, you won’t be able to make calls (including to Emergency Services), texts or use data on all Australian mobile networks. If you live in or are planning on travelling in or near the areas listed in the section here: impacted SSC sites, please call us on 1300 808 300 to discuss no-cost devices available to you.

Motorola Mobility Australia Pty. Ltd Models:

What you need to know

Why is this happening?

We have identified that Motorola moto g35 5G device will not be able to make calls to Emergency Services (i.e. Triple Zero & ‘112’) in some very remote outback sites where Optus operates Satellite Small Cell (SSC) sites. While these devices may appear to have network coverage, they will not be able to make calls to Emergency Services in these SSC sites. Please don’t test call Emergency Services, this is not an effective test of your device’s emergency calling capability.

What is a Satellite Small Cell (SSC) site? 

Satellite Small Cell (SSC) sites are sites that are located in remote outback areas where cellular towers are not available. These small cells are usually attached to other existing structures and connected via Optus satellite to Optus core network in the exchanges, these cells provide coverage to remote towns and communities in outback Australia where standard cellular towers are unavailable.

What options do I have if I have a Motorola moto g35 5G device?

A software update is expected after 16 March 2026 to fix this issue. We’ll notify you when it is ready so you can update the software on your device(s). If this issue is not fixed, amaysim will be required, under Australian law, to block your device. Once blocked, you won’t be able to make calls (including to Emergency Services), texts or use data on all Australian mobile networks.

If you live in or are planning on travelling in or near the areas listed in the section below (Impacted Sites), please call us on 1300 808 300.