how to stop unwanted calls and messages

fed-up of receiving unwanted phone calls and messages?

Are you continuously being bothered by:

  • unsolicited calls or messages from telemarketers,
  • excessive nuisance calls such as hoax calls, silence or hang up calls or
  • malicious calls or messages containing personal threats or abusive language?

Thankfully, there are a number of ways to help you stop these annoying, unwanted calls and messages in their tracks.

Please note, if you're receiving harassing calls or messages that are life threatening, please contact the police immediately. Police authorities will liaise with us if they require further information.

do not call register

Quick answer

Want to stop telemarketing calls?

The Do Not Call Register is a database where you can register to opt-out of receiving unsolicited telemarketing calls. Registration is free and you only need to do it once.

Once you’ve registered, telemarketers have 30 days to stop contacting you. Using this platform, you can also check the status of your number and lodge complaints.

un-list your mobile number

Quick answer

To un-list your mobile number from directories such as the White Pages, we recommend contacting us.

We’ll send a request for your number to be removed - the time it takes for your number to be removed will depend on a number of different factors, including how often the directory is updated with new information.

the best option is prevention

To avoid your mobile number from being listed in the first place. Make sure you’re opting-out of marketing communications when disclosing your contact information to companies. And be sure to always read the fine print about sharing your contact details with third parties.

change your mobile number

Quick answer

While changing your phone number can be seen as a hassle when it comes to updating your network of friends and family about your new number, sometimes it’s a necessary change.

If you’re using an amaysim SIM and are looking to change your mobile number, please contact us on Live Chat (or via email if out of hours) so we can assist you with making the change.

blocking specific numbers

Quick answer

One of the easiest ways to stop unwanted calls and messages is to simply block the number directly from your phone - this feature is only available to known numbers and you can’t block private numbers using this method.

blocking a number using iPhone:
  • Save the number you want to block as a contact
  • Tap the phone icon
  • Select the contact you want to block (from your Contact or Recent list)
  • Press the information icon
  • Scroll down to Block this Caller
  • Then tap Block Contact

If this doesn’t work on your particular device or iOS version, please refer to your phones user guide.

blocking specific numbers on Android:
  • Tap the phone icon
  • Tap Settings then tap Call Blocking
  • Tap Block list
  • Ente the number you want to block or find it in your recent calls list
  • Than tap the plus button (+)

If this doesn’t work on your particular device or version of Android, please refer to your phones user guide.

report abuse to your provider

Quick answer

If you're receiving harassing calls or messages that are life threatening, please contact the police immediately.

For other unwanted calls, if you're receiving multiple unwelcome calls from the same number, you can report these by lodging an unwelcome call form.

If your request is valid, a letter may be sent to the customer by their service provider, requesting that they stop making contact with you. If they continue to contact you, the user's service may be suspended or disconnected.

what about unwanted texts?

Quick answer

If these messages are from telemarketers: follow the prompts listed in the message, such as replying “STOP” or “Opt-out

If the number is known: you can block it by following the ‘block specific numbers” processes listed above

While the Do Not Call Register does not extend to SMS, you can forward the unwanted SMS to the ACMA (Australian Communications and Media Authority) at 0429 999 88. The ACMA will then investigate the source and record the text details in their database. However, this will not automatically stop the messages.

still need a helping hand?

If you're feeling stuck, check out our support hub for personalised guides and FAQs on all things amaysim.