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Three cheers for three amaysim years

25 Nov 2013
Rolf - amaysim blogger


amaysim's founder

It’s hard to believe it’s been a year since I last raised a glass with the amaysim crew to give ourselves some birthday wishes.

Time sure does fly. It’s hard to believe it’s been a year since I last raised a glass with the amaysim crew to give ourselves some birthday wishes.

We’ve just hit three years old so I wanted to tip my hat once more to the whole crew here who has just blown me away with their dedication through a year where more Aussies than we’ve ever seen have jumped on board the amaysim train.

It’s been a year where other plans have come and gone, competition get a little scarcer and other telcos banged on a lot about customer service. We’ve really just put our heads down and gotten on with it.

As we handled a huge influx of people forced to find a new mobile provider, you told us loud and clear we needed to ramp up our customer service focus. We listened and invested in customer service technology, added Live Chat and went on a recruitment drive to really make sure we can help out amaysim customers old and new. We’re pretty happy with the initial results. Email response times have been slashed and Live Chat satisfaction ratings regularly beat 90%, so thanks for your support.

Amongst all of this we still managed to:

  • Bring express SIM delivery to Sydney and Melbourne
  • Launch a Mobile Shop to make it easier for people to buy mobiles and tablets outright
  • Build a mobile website that makes jumping online for your handset more of a pleasure than a pain
  • Continue to do all we can to make the online user experience as smooth as possible

Also, thanks for letting us celebrate the fact that over half a million Aussies have now come through our doors. It’s because people are telling their mates about amaysim (over 50 per cent of our new customers come from word of mouth) that we’re here today to toast another year of bringing low-cost mobile to Aussies.

So, three years deserves three cheers:

  • One cheer for the amaysim team who work hard day and night to keep us on track
  • One cheer for a massive year and another one to come
  • Most importantly, a massive cheer to you for being part of the amaysim low-cost mobile movement.

Rolf - amaysim's founder.


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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!