The Telecommunications Industry Ombudsman (TIO) and Communications Alliance have just released their latest contextualised complaints figures.
For those playing along at home, these figures show the number of complaints made to the TIO about a service provider as a percentage of the provider’s customer base.
Traditionally we’ve had low contextualised complaints figures (although we’re always aiming to make them lower). With that in mind, it was great to open the latest complaints figures this morning to see that for the quarter from July to September 2015 we had a total of 0.9 complaints per 10,000 customers, which is by far the lowest in the industry.
Even though we still see that as too many complaints, it’s great for our customers to see that our ongoing focus on simplicity and easy to access DIY account management and support is taking the hassle of mobile telco service away for a lot of our customers.
Also, it was great to see all providers measured as part of this exercise all dropped over the last quarter, showing that there’s more of a focus than ever on customer service and satisfaction.
For our customer service team this is a great early Christmas present, so congrats to the team for such an achievement. We’re looking forward to keeping our focus on customer satisfaction with no hassles even more than ever in 2016.
Chad – amaysim’s compliance guy.