The Telecommunications Industry Ombudsman (TIO) and Communications Alliance have just released their latest contextualised complaints figures.
For those playing along at home, these figures show the number of complaints made to the TIO about a service provider as a percentage of the provider’s customer base.
Traditionally we’ve had low contextualised complaints figures (although we’re always aiming to make them lower). With that in mind, it was great to open the latest complaints figures this morning to see that for the quarter from July to September 2015 we had a total of 0.9 complaints per 10,000 customers, which is by far the lowest in the industry.
Even though we still see that as too many complaints, it’s great for our customers to see that our ongoing focus on simplicity and easy to access DIY account management and support is taking the hassle of mobile telco service away for a lot of our customers.
Also, it was great to see all providers measured as part of this exercise all dropped over the last quarter, showing that there’s more of a focus than ever on customer service and satisfaction.
For our customer service team this is a great early Christmas present, so congrats to the team for such an achievement. We’re looking forward to keeping our focus on customer satisfaction with no hassles even more than ever in 2016.
We’re growing up, but we’re definitely not growing old.
Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!
nine years strong
It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.
Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.
Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.
still got our eyes on the prize
Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.
Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.
revitalised network agreement
As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.
amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.
The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.
we love customer recognition
There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!
To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.
What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.
On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.
let’s keep it going
Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.