In line with all of Australia’s carriers, our carrier, Optus, will start switching exclusively to 3G and 4G mobile services from 1 August. This will mean faster, more reliable and wider phone coverage, but it also means you will lose reception if you are still using a 2G mobile phone. Some older 3G phones will be impacted too.
To make sure your service stays free of interruptions, choose from the following 3 options:
will my phone still work after 1 August 2017?
On 1 August 2017, the Optus 2G network across Australia will be switched off. So all 2G and 3G Single Band devices may be affected once this network shuts down.
You can enter the first 8 digits of your IMEI in the field below to find out if your phone is a 2G or 3G Single Band device. If your phone is impacted, we recommend you to upgrade your phone as soon as possible to avoid any service interruptions.
To get your IMEI number type in *#06# into your phone and the IMEI number it will display on screen.
update your mobile SIM card
If you've recently upgraded your phone or getting your new phone elsewhere, you'll likely need a new SIM.
The good news is you'll keep your existing mobile number, data and credit.
Order a new sim card
get a new 3G or 4G phone
To help you stay connected, simply order a 3G or 4G phone from our site and we’ll post it to you. All phone purchases will come with a new compatible SIM card.
If you’re currently an amaysim customer, your number and service will be the same as it is now, with extra features like mobile internet.
frequently asked questions