What happens if my payment doesn’t go through?

Quick answer

If you’ve received a message that your monthly payment has failed, it’s important to check your payment details are up to date and ready to be charged, as the payment will be re-attempted three days after your initial billing date.

What should I do if my payment has declined?

If you’ve received a message that your monthly payment has failed, it’s important to check your payment details are up to date and ready to be charged, as the payment will be re-attempted three days after the initial payment attempt.

Check your payment details
  • Ensure there are enough funds in your account to make the monthly payment
  • If you need to update your payment details, simply login to My amaysim

Note: If you’ve recently updated your payment details after a declined payment, the payment will be re-attempted three days after the initial attempt.

If you need to re-submit a payment after this three day period, please contact us on Live Chat (or via email if out of hours).

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