How do I find my modem's web address?

Quick answer

To configure your modem or update connection settings, you’ll need to access your modem’s gateway address and our below guide explains how this can be done.

Accessing your modem's web address

To configure your modem or update connection settings, you’ll need to access your modem’s web address

To do this, connect your modem via an ethernet cable to your computer, alternatively connect to the Wi-Fi connection broadcasted by your modem through a device such as a tablet or even your smartphone.

If you’re trying to connect via Wi-Fi, the details of the connection will generally be found on a separate Wi-Fi card you would have received with the modem, or in some cases will be printed on the back of the modem itself.

Once you’ve connected to the modem via ethernet or Wi-Fi, open a web browser (such as Google Chrome or Mozilla Firefox) and enter your modem’s gateway address.

If you purchased a modem through amaysim
  • Open the address in a web browser, you’ll then be taken to a login screen, type admin in the username and password fields, then click the Login button

You'll now be able to configure your modem and update your connection settings (such as your Wi-Fi username and password)

If you purchased a modem from a third party
  • If your modem was purchased from a third party (not directly through amaysim), check your modem device guide or the manufacturer’s website for your modem address
  • Open the address in a web browser, you’ll then be taken to a login screen and will need to login using the default admin login credentials, these can also be found in your modem device guide and will be similar to the below example;

username : admin

password : password

You'll now be able to configure your modem and update your connection settings (such as your Wi-Fi username and password)

I can’t find my modem's web address (Windows Users)

If you’re unsure what your modem’s default gateway address is or are unable to access the gateway - you can check the default gateway by following the below steps;

  1. Open Command Prompt - this can be found by typing “cmd” into the search bar of the Start menu. Command Prompt can also be found in Start menu > All Programs > Accessories
  2. A black box should open up which is known is the Command Prompt. Type “ipconfig” and hit Enter
  3. Your gateway address will be displayed under the Default Gateway entry

I can’t locate my modem's web address (Mac OS Users)

If you’re unsure what your modem’s default gateway address is or are unable to access the gateway - you can check the default gateway by following the below steps;

  1. Click the Apple icon on the top left hand corner of your desktop and select System Preferences from the drop-down menu
  2. Select Network
  3. Select the connection type you’re connected to
  • If you’re connected via Ethernet cable your default gateway address will be displayed next to the router option
  • If you’re connected via Wi-Fi, click advanced and select the TCP/IP tab, your default gateway address will be displayed next to the router option
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