What happens on installation day?

Quick answer

If an technician needs to install equipment in your home, we'll let you know when you sign up and email you in advance to confirm the date and time of your installation.

You, or an authorised representative over the age of 18 will need to be home for the installation to go ahead, so it’s important to plan ahead so someone can be home while the work is completed.

Will I need to be home for my installation?

Not all installations require you to be home and amaysim will notify you during the signup process to let you know whether you’ll need to be home for your service to be connected.

If your service can be activated without the need for a technician visit, here’s what you’ll need to know about the activation process for your home.

Live in an apartment?

If you live in an apartment and are connecting to the nbn for the first time, a technician may need to access the communications box in your buildings MDF and amaysim will let you know whether this was the case after you've signed up so you can begin to plan ahead.

A technician is being sent to my home - what happens next?

After signing up online, amaysim will notify you within two working days to confirm your installation date and provide a 4 hour window on this day where an nbn/LBNCo approved technician will complete your installation.

You, or an authorised representative over the age of 18 will need to be home for the installation to go ahead, so it’s important to plan ahead so someone can be home while the work is completed.

Once the technician arrives

The technician will introduce themselves and work alongside you to choose the ideal place to install the required equipment for your installation.

For equipment that’s installed inside your home, amaysim recommends keeping the following things in mind when choosing where you want the connection box to be installed;

  • Choose a cool, dry ventilated area away from any water outlets
  • Choose an area that’s easily accessible in case you need to check the connection status lights

Once an agreement is made where the equipment will be installed, the technician will commence the required work for your installation.

What equipment will be installed?

The equipment installed will depend on the technology used to service your address, however will generally involve a utility box being installed on the outside of your home and an nbn connection box that’s installed inside.

What happens once is the installation is complete?

Once the installation is complete; the technician will ask you to sign a form confirming you’re happy with the work that’s been completed. If you’re not happy with the overall work (e.g. if the technician didn’t install the equipment where you asked them to), do not sign the form and get in touch so we can look to investigate the matter further.

amaysim will activate your service within 2-5 business days and send an email to let you know once you’re up and running, you’ll then be able to connect your modem and begin using your service.

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