What is an eSIM?

Quick answer

An eSIM (short for "embedded SIM") is just like a regular SIM card, but is completely digital. Instead of having to purchase and insert a physical SIM card into your device, eSIM's can be downloaded and activated on your eSIM compatible phone in a matter of minute at no extra cost.


Why Should I Choose an eSIM?

Connect Faster

Download and activate on your compatible device in minutes - no waiting around for a SIM card to arrive. It's a quicker, simpler way to get connected.

One Phone. Two Phone Numbers.

Enjoy the flexibility of having two numbers on the same phone simply by using both an eSIM and a physical SIM.

Better for the Environment

Because it's entirely digital, eSIM doesn't have the environmental impact of a physical SIM card such as plastic, packaging and transport.

FAQs

How do I order an eSIM?

When signing up a new phone number with amaysim, you'll be asked whether you'd prefer an eSIM or a physical SIM. As long as you have a compatible device, go ahead and order an eSIM, and then we'll provide you with instructions on how to download it as soon as you complete your order.

What devices are compatible?

Here are some of our most popular compatible devices

Phones

Apple

  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Mini
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max

Samsung

  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy S22+
  • Samsung Galaxy S22
  • Samsung Galaxy Z Fold3 5G
  • Samsung Galaxy Z Flip3 5G
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+5G
  • Samsung Galaxy S21 5G

Google

  • Google Pixel 4
  • Google Pixel 4 XL
  • Google Pixel 5
  • Google Pixel 6
  • Google Pixel 6 Pro

Tablets

  • iPad Pro 12.9 (2020)
  • iPad Pro 11 (2020)
  • iPad 8th gen
  • iPad 9th gen

If you can't find your device on this list, try checking with the manufacturer.

Also, handsets purchased in China may not be eSIM compatible.

Will using an eSIM change my plan?

No, there is no extra costs for using an eSIM and it behaves exactly like a physical SIM.

Is there a charge to get an eSIM?

No, it's free!

Can I use a physical SIM and an eSIM on my device?

Yes, as long as your phone supports DSDS (dual SIM, dual standby). Most phones do, but it's best to check with the manufacturer. You can have one physical SIM and one eSIM 'active' at a time. Each device will be different, but it will usually prompt you to choose which SIM you want to use for data, and what should happen with incoming/outgoing calls and messages to each SIM.

Can I use multiple eSIMs on my device?

In most cases, you can store more than one eSIM in your device, but you can use only one at a time. If you have multiple eSIMs downloaded, you can toggle between them in your device settings. Some devices may support multiple eSIMs being active, so please check with your manufacturer.

Can I use an amaysim eSIM with my wearable or smartwatch?

No, not yet, but watch this space!

Or better yet follow us on our social channels to stay up to date with new announcements.

How do I use two phone numbers on my eSIM capable device?

You can either download multiple eSIMs, or have a combination of a physical SIM and eSIMs. Usually, only one eSIM can be active at a time, and you can toggle between them in your device settings. A physical SIM and an eSIM can be used in parallel if you have a DSDS (dual SIM, dual standby) device. Some devices may support multiple eSIMs being active, so please check with your manufacturer.

Can I move my eSIM to another device?

If you need to use another device, you'll need to either purchase a physical SIM and log into My Amaysim to do a SIM swap, or, contact Customer Service for assistance swapping your mobile number to another eSIM on the new device.

How do I replace my eSIM on my device?

If you've accidentally deleted your eSIM, please contact Customer Service for assistance with getting a replacement eSIM.

Why is my eSIM download not working?

Some mobile devices use a feature called Dual SIM Dual Standby (DSDS). They allow both a physical sim and one or more eSIMs to be installed on the same device. The limitation is only one sim can be in use at a time, which means when you add a second SIM, you need to choose which SIM to use for data services. However it is smart enough to allow you to send and receive SMS on both SIMs; receive inbound calls on both SIMs (just not at the same time); and choose which SIM to use for your outbound calls.

This limitation also means that if you are using your primary SIM to make a phone call, you cannot download a second eSIM while the call is active. It can also mean that after you have downloaded your new eSIM, you may experience problems using the amaysim app, if you are trying to make a call on a different SIM at the same time.

So please ensure that you are not on a phone call when trying to download your amaysim SIM. It may even help to temporarily remove the physical SIM from the handset and use a wifi connection to download your eSIM.

Why can't I scan the QR code on my Google Pixel?

The Google Pixel camera does not automatically detect an eSIM QR code. So instead, to download your eSIM:

  1. Click "Settings"
  2. Click "Network & Internet"
  3. Click "SIMs"
  4. Click "Add more"

What happens if I delete my eSIM?

Deleting or removing an eSIM via your phone settings is like throwing away a physical SIM, it can't be recovered and each eSIM can only be downloaded once. If you have accidentally deleted an eSIM, please contact us, and we will help you move your phone number to a replacement eSIM.

Please note: Deleting an eSIM does not cancel your phone plan or service

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