What should I do if my payment has declined?

Quick answer

There are several reasons for a decline in payment, including insufficient funds, a lost credit / debit card or an out-of-date payment method (such as an out-of-date credit card).

Don’t panic if your plan payment has declined, as it’s easy to update your payment details and re-submit your payment.

If you're using a prepaid plan that recharges every 28 days

Step 1 - Ensure there are enough funds in the payment method linked to your account.

Step 2 - Update your payment details (if required)

If you need to update your payment details, you can simply follow the instructions here.

Step 3 - Re-add your plan

Once your payment details are updated/ready to be charged, the process to re-add your regular plan can be completed by following steps here.

If you pay a monthly bill (Postpaid)

Step 1 - Ensure there are enough funds in the payment method linked to your account.

Step 2 - Update your payment details (if required)

If you need to update your payment details, you can simply follow the instructions here.

Step 3 - Re-submit your payment

  1. Log in to My amaysim and Head to Pay a bill.
  2. Enter your bill amount next to the Pay Now button. The amount due on your account can be found on the first page of your bill - if you need to view your latest bill, click Check your billing history.
  3. Click the pay now button and you’re ready to roll!

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