What should I do if my payment has declined?

Quick answer

If you’ve received a message that your payment has declined, don’t panic as it’s easy to update your payment details and re-submit your payment.

What should I do if my payment has declined?

There are a number of reasons for a payment declining including insufficient funds, a lost credit/debit card or an out of date payment method (such as an expired credit card).

    Do you pay for your plan upfront (Prepaid)?

    If you’ve received a message that your payment has declined, here's what you'll need to do.

    Step 1 - Check your payment details

    • Ensure there are enough funds in the payment method linked to your account.
    • If you need to update your payment details, simply login to My amaysim.

    Step 2 - Re-add your plan

    If the payment for your plan has declined, you'll be switched to our basic AS YOU GO plan. From here the process to re-add your plan is as easy as sending a text.

    • SMS UNL1GB to 568 for UNLIMITED 1GB ($10)
    • SMS UNL2.5GB to 568 for UNLIMITED 2.5GB ($20)
    • SMS UNL5GB to 568 for UNLIMITED 5GB ($30)
    • SMS UNL15GB to 568 for UNLIMITED 15GB ($40)
    • SMS UNL20GB to 568 for UNLIMITED 20GB ($50)

    Alternatively, you can re-add your plan through My Plan in the amaysim app or Manage plan in My amaysim. (If you're using a data-only plan, you'll need to use one of these options to re-add your plan)

    If you're simply looking to add additional credit to your account, here's how you can recharge.

    Do you pay a monthly bill (Postpaid)?

    If you’ve received a message that the payment for your monthly bill has declined, here's what you'll need to do.

    Step 1 - Check your payment details

    • Ensure there are enough funds in the payment method linked to your account.
    • If you need to update your payment details, simply login to My amaysim.

    Step 2 - Pay your bill online

    • Head to Pay a bill in My amaysim and enter your bill amount next to the Pay Now button. The amount due on your account can be found on the first page of your bill - if you need to view your latest bill, head to Bills in My amaysim.
    * Was this article helpful?

    haven't found what you're looking for?

    Still need help? Contact us