What should I do if my payment has declined?

Quick answer

There are several reasons for a declined payment occurring, including insufficient funds, a lost credit/debit card or an out-of-date payment method.

Don’t panic if your plan payment has declined, it’s easy to update your payment details and get your plan back up and running.

If you're using a prepaid plan that recharges every 28 days

Step 1 - Ensure there are enough funds in the payment method linked to your account.

Step 2 - Update your payment details (if required)

If you need to update your payment details

  1. Log in to My amaysim and select the SIM plan you wish to manage.
  2. Once logged in, head to the Payment Method tab and click change.
  3. From here, select your desired payment method through the dropdown menu and follow the prompts to update your details.

Step 3 - Re-add your plan

Once your payment details are updated/ready to be charged, the process to re-add your mobile plan can be completed by following the steps here.

If you pay a monthly bill (Postpaid)

Step 1 - Ensure there are enough funds in the payment method linked to your account.

Step 2 - Update your payment details (if required)

If you need to update your payment details, you can simply follow the instructions here.

Step 3 - Re-submit your payment

  1. Log in to My amaysim and Head to Pay a bill.
  2. Enter your bill amount next to the Pay Now button. The amount due on your account can be found on the first page of your bill - if you need to view your latest bill, click Check your billing history.
  3. Click the pay now button and you’re ready to roll!

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