What should I do if my payment has declined?

Quick answer

There are a number of reasons for a payment declining, including insufficient funds, a lost credit/debit card or an out-of-date payment method (such as an expired credit card).

Don’t panic if your plan payment has declined, as it’s easy to update your payment details and re-submit your payment.

If you're using a prepaid plan that recharges every 28 days

If you’ve received a message that your payment has declined, here's what you'll need to do to get your plan back up and running.

    Step 1 - Check your payment details

    Ensure there are enough funds in the payment method linked to your account.

        Step 2 - Update your payment details (If required) 

        If you need to update your payment details, you can do this through My amaysim or our mobile app.

        How to update your payment details in My amaysim

        1. Log in to My amaysim.
        2. Click payment method, select change and follow the prompts

        How to update your payment details using our mobile app

        1. Log in to the amaysim mobile app and click the settings icon in the top right-hand corner of the screen
        2. Select Payment details and then edit payment details
        3. Click Change and follow the prompts

        Step 3 - Re-add your plan

        Once your payment details are updated/ready to be charged, the process to re-add your regular plan can be completed by following either of the below three options.

          Re-add your plan via My amaysim

          1. Log in to My amaysim and select manage plan
          2. Scroll down and click change plan.
          3. Choose your new plan from the drop-down option and follow the prompts. This will re-add your chosen plan and charge the payment method on your account

          Re-add your plan through our mobile app

          1. Log in to the amaysim mobile app.
          2. Click restart plan to re-add your usual 28-day mobile plan (alternatively select change plan if you want to try a new plan).

          Re-add your plan via SMS

          • SMS $10PLAN to 568 for UNLIMITED 1GB ($10)
          • SMS $20PLAN to 568 for UNLIMITED 5GB ($20)
          • SMS $30PLAN to 568 for UNLIMITED 30GB ($30)
          • SMS $40PLAN to 568 for UNLIMITED 45GB ($40)
          • SMS $50PLAN to 568 for UNLIMITED 60GB ($50)

          If you pay a monthly bill (Postpaid)

          If you're a Postpaid customer and receive a bill at the end of each month, here's what you'll need to do to re-submit your bill payment.

          Re-submit your bill payment

          Step 1 - Check your payment details

          • Ensure there are enough funds in the payment method linked to your account.
          • If you need to update your payment details, simply login to My amaysim.

          Step 2 - Pay your bill online

          • Head to Pay a bill in My amaysim and enter your bill amount next to the Pay Now button. The amount due on your account can be found on the first page of your bill - if you need to view your latest bill, head to Bills in My amaysim.

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