Due to short but necessary maintenance scheduled for tonight, you might have some trouble activating, modifying, canceling, suspending or recharging your mobile account between 9 PM - 11 AM AEST. We understand this may be a little frustrating and appreciate your patience.
By default ten days after your bill has been issued, your required bill payment will be automatically charged to your selected payment method.
If you need to manually make a payment, click Pay a bill in My amaysim and enter the amount you need to pay next to the Pay Now option.
We no longer offer Postpaid billing for new services. This means if you're a new customer, your chosen SIM plan will be Prepaid and you'll always pay for your chosen plan upfront.
For more details on how Prepaid works, check out the following help article.
As a Postpaid customer, your bill will be sent on the same date each month. By default ten days after your bill has been issued, the required payment will be automatically charged to your selected payment method.
To pay your monthly bill via BPAY, the required biller code is 7179 - you can find your BPAY reference number through the Payment method section of My amaysim.
The due date of your payment will always be ten days after your invoice has been issued.
If you normally pay via Credit/Debit Card or PayPal and need to manually make a payment, click Pay a bill in My amaysim and enter the amount you need to pay next to the Pay Now option.
The amount due on your account can be found on the first page of your bill. If you need to view your latest bill, click Check your billing history.
If you have accidentally paid us more than you owe, don't worry, any extra money can simply be used as payment towards your next bill.
If you have overpaid a significant amount, please contact us on Live Chat (or via email if out of hours) so we can discuss your options.
If you fail to make payment on your Postpaid account in full and on time, this may result in disconnection, suspension or restriction of your mobile service.
Please be aware that any default information can be used for our internal processes and may lead to disclosure of your default to a credit reporting agency (who may include that information on your file) and/or a debt collection agency or debt buyer, and the commencement of legal action to recover the debt.
If you’re unable to pay your bill on time, please contact us on Live Chat (or via email if out of hours) so we can discuss your options.
If you’re experiencing financial hardship and are unable to pay, our Financial Hardship Policy may apply to your circumstances.